VP, Account Management - Atlanta Based

Our client is a global Digital Customer Experience and Technology Consulting Service Provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. They have emerged as a compelling alternative to support service providers with their premium service offerings and differentiated value propositions that proactively solve clients’ critical business problems. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises.

Our client is seeking a seasoned Account Manager with a proven track record of managing strategic client relationships, driving organic revenue growth, and expanding business within existing accounts. This individual will assume full commercial ownership of an established $15M–$20M portfolio, with responsibility for strengthening executive relationships, identifying new revenue opportunities, and maximizing account profitability.

This is a highly visible, individual contributor role focused on strategic account growth and relationship development. The successful candidate will bring a proactive hunting mentality, identifying whitespace opportunities, penetrating new buying centers, and expanding service offerings across business units, geographies, and lines of business.

Responsibilities

• TDS Global Solutions · Atlanta, United States · Full-time · Posted 2026-11-03
• The ideal candidate has extensive experience within the outsourced contact center and Digital Customer Experience (DCX) industry, with a demonstrated ability to sell complex, technology-enabled solutions and deliver measurable revenue growth. Experience managing enterprise relationships across high-tech, retail, and financial services industries is particularly valuable.
• Drive organic revenue growth by identifying and pursuing whitespace opportunities, expanding into new buying centers, engaging additional stakeholders, and introducing new service lines within existing customer organizations.
• Develop and execute comprehensive strategic account plans that identify growth opportunities, map executive relationships, establish revenue targets, and define actionable strategies for expanding market share within each account.
• Build and maintain strong relationships with senior executives and C-suite decision-makers, positioning the organization as a trusted strategic partner capable of solving complex business challenges.
• Lead the full sales cycle for account expansion opportunities, including opportunity identification, solution development, proposal creation, pricing, contract negotiation, and deal closure.
• Position and sell a broad portfolio of outsourced customer experience, digital transformation, AI, automation, and technology-enabled solutions that improve customer engagement, optimize operations, and reduce costs.
• Collaborate closely with operations, delivery, solution engineering, and other cross-functional teams to ensure service excellence, address client challenges, and identify additional opportunities for growth.
• Manage account-level financial performance, including revenue forecasting, profitability, margins, contract performance, and risk mitigation, while ensuring alignment with organizational objectives.
• Establish effective account governance practices, including executive business reviews, stakeholder engagement strategies, pipeline management, and accurate reporting of sales activities and growth opportunities.
• Contribute to the development and execution of go-to-market strategies by leveraging industry expertise, competitive intelligence, market trends, and customer insights to strengthen the organization's value proposition.
• Proactively identify opportunities to introduce innovative solutions, expand delivery capabilities, and deepen relationships across multiple business units and geographies.
• Partner with internal leadership to address commercial challenges, negotiate complex agreements, and ensure long-term account retention while driving incremental revenue growth.

Requirements

• 5+ years of experience, with solid relationship management/account management experience selling digital customer experience solutions in the outsourced contact center space
• Ability to analyze market trends and track competitor’s activities, providing valuable inputs for fine-tuning sales & marketing strategies
• Ability to understand and position progressive technology-driven solutions to reduce cost and elevate the customer experience.

Strategic account planning and execution skills

• Knowledge of accounting, budget planning, financial forecasting, and financial modeling
• Experience operating at the executive level, and ability to demonstrate excellent client relationships, client engagement, and ability to empathize with and respond to the needs of stakeholders
• Proven track record of success facilitating progressive organizational change and development within a rapidly growing organization
• Energetic, flexible, collaborative, and proactive; a leader with excellent judgment and creative problem-solving skills including negotiation and conflict resolution skills

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Work From Home

Workplace: on_site

Department: MVT-051

Apply

[Apply at TDS Global Solutions](https://apply.workable.com/tds-global-solutions/j/637303B3BA/apply)