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VIP Support Manager

GoMining

# VIP Support Manager

> GoMining · Cyprus (Remote) · — · Posted 2026-11-03

**Workplace:** remote

**Department:** VIP

## Description

GoMining is looking for a **VIP Support Manager** to take care of our most valuable clients. You’ll own a portfolio of VIP accounts and be their go-to person at GoMining. Your job is to resolve their requests quickly, build long-term, trust-based relationships with them, and make sure every client gets a truly premium experience.

Along with support, you’ll spot opportunities to offer clients additional GoMining products that fit their needs, and you’ll earn **uncapped commission** on every sale. If you’re client-oriented, enjoy working with people and want to grow in the fast-moving crypto industry, this role is for you.

### Responsibilities

  • Provide premium support to VIP clients: resolve their requests quickly and professionally via chat, messengers, email and calls.
  • Act as a personal manager for your client portfolio: build trust, understand each client’s needs and goals, and keep in regular touch.
  • Track client requests through to resolution and keep satisfaction consistently high.
  • Keep the CRM up to date by logging all interactions, requests and deals.
  • Analyze client behavior and suggest ways to increase engagement and LTV.
  • Identify upsell and cross-sell opportunities and offer clients relevant GoMining products, such as digital miners, hashrate and tokens.
  • Work closely with the marketing, product and development teams to pass on client feedback and improve the VIP experience.

## Requirements

  • 2+ years of experience in customer support, client service or account management, ideally with VIP or high-value clients (crypto, fintech or IT is a plus).
  • Excellent communication skills, diplomacy and a strong client-oriented mindset.
  • English at B2+ level (written and spoken).
  • Understanding of crypto, DeFi, NFT and mining, or the readiness to learn fast.
  • Experience with CRM systems and analytics tools.
  • The ability to work in a fast-paced environment, handle several clients in parallel and stay proactive.
  • Basic sales and negotiation skills, and comfort with offering products to clients.

### Nice to have

  • Experience working with VIP clients or HNW investors.
  • Sales or upselling experience.
  • Russian language.
  • Knowledge of additional languages (German, French, Spanish).
  • Experience in crypto exchanges, payment systems or DeFi products.

## Benefits

  • **Fixed salary + uncapped commission** on sales to your clients.
  • Unique loyalty program: receive corporate digital miners and earn passive income with no investment.
  • Learning support: courses, English classes and conferences (up to 100% reimbursement).
  • Work-life fit: remote work and flexible hours. For us, results matter most.
  • Paid time off: up to 28 vacation days, up to 15 sick days, plus local holidays.
  • Team retreats: company-sponsored stays at a villa in Turkey.
  • Recognition: “Employee of the Month” award, team events with wow prizes and structured performance reviews.
  • Career growth: real opportunities to grow into expert or top-management roles.

## Apply

[Apply at GoMining](https://apply.workable.com/gomining/j/82D0418695/apply)

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