Senior Manager, Engineering

Broadvoice is seeking a Senior Manager, Engineering to lead the b-hive Engineering team, a group of around 20 engineers and leads that builds our AI-powered UCaaS platform, including the Communicator apps (web, desktop, iOS and Android) and the Portal. Reporting to the VP of Software Engineering, this role owns day-to-day delivery and people management of b-hive, ensuring we ship reliable, scalable and intelligent communications to our customers. We are looking for a manager who can turn the roadmap into predictable delivery, grow strong team leads and keep a high bar on quality, while fostering an agile, collaborative and innovation-focused culture.

About Broadvoice

• And we need people who want to build it with us.
• We trust you to deliver, wherever you do your best work.
• A Team Built Different Diverse.
• Inclusive.
• You'll have the backing of a product that competes well, and a direct hand in transforming Broadvoice into a CX powerhouse in the channel.

Ready to help us bring our story to life?

• If you're a strategic thinker who thrives on collaboration and turns ideas into results, we want to meet you.
• Broadvoice At Broadvoice, we believe that exceptional customer experience is the cornerstone of business success.
• Our AI-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues.
• Our holistic approach to CX sets us apart in the market.
• We don’t just provide software.
• We offer a proven CX framework backed by hands-on support.
• And our platform was built to be easy to deploy, intuitive to use, and scalable without chaos.
• Every role in our company contributes to our mission of providing and creating exceptional experiences.
• Whether you’re in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers.
• Collaboration, innovation, and a shared commitment to excellence define our culture.

Responsibilities

• Lead the b-hive Engineering team, managing the team leads and coordinating the work across Communicator and Portal.
• Deliver the b-hive roadmap together with Product Management, ensuring clear specifications, realistic estimates and achievable timelines.
• Deliver AI-driven features in b-hive that improve automation, analytics and customer experience.
• Work with the Staff Engineers and leads on technical decisions, keeping the platform scalable, resilient and secure, aligned with the architecture direction defined within Engineering.
• Hire, mentor and develop engineers and leads, owning onboarding, performance reviews and career growth.
• Run planning, release and risk management, making explicit the trade-offs between scope, quality and time.
• Define and follow delivery and quality metrics (e.g. lead time, change failure rate, escaped defects) and act on them.
• Apply and improve engineering practices such as CI/CD, automated testing, code review standards and AI adoption in the SDLC.
• Collaborate with QA, UX/UI, SRE and other engineering teams to ensure smooth and well-coordinated releases.
• Support the VP in managing contractor capacity and vendor performance.
• You Can Point To Your ideas won't get lost in the shuffle.

Requirements

• Bachelor's degree in Computer Science, Software Engineering, Electrical Engineering or related field.
• 8+ years in software engineering, including at least 4 years in people management, with experience managing team leads.
• Proven track record leading teams of 10+ engineers delivering a cloud-based SaaS product in production.
• Solid technical background in cloud-native architectures, microservices and distributed systems (AWS preferred).
• Experience with web and mobile applications in production, ideally in the same product.
• Experience with real-time communications systems (VoIP, SIP, WebRTC), ideally in UCaaS, CCaaS or adjacent sectors.
• Experience delivering AI/ML features in production products.
• Familiarity with agile frameworks (Scrum, Kanban) and with using metrics to improve team performance.
• Clear communication and stakeholder management, with hands-on credibility in technical discussions.
• Fluent in Portuguese and English (spoken and written).
• Nice to have Hands-on experience bringing AI tools into the SDLC.
• Experience managing contractor or vendor teams.
• WHY BROADVOICE We're not just building communication tools; we're creating the future of connection.
• Own Your Growth No cookie-cutter career paths here.
• Sharpen your technical edge, step into leadership, or chart a course you haven't even mapped yet.
• Real.
• This is a culture that invests in people, not just performance metrics.
• You'll be surrounded by people who've got your back and push you to do better work.

Benefits

• You'll get real mentorship, real resources, and the autonomy to own your outcomes.

Work on Your Terms Remote-first isn't a perk we bolted on, it's how we operate.

Apply now and lead the charge with us. Broadvoice is an Equal Opportunity Employer. We are committed to building a diverse, inclusive, and authentic workplace. Reasonable accommodation will be made as needed for individuals with disabilities.