Receptionist

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Where is the work: On-Site (5 days) Position Summary The Receptionist & Administrative Support role serves as the primary front-line representative for the St. Louis office and provides essential daily administrative and operational support to the Office Manager. This position helps execute workplace, guest experience, associate experience, meeting, event, purchasing, and office service initiatives for the St.

Louis office, while also supporting selected Area initiatives and services for the Cape Girardeau and Springfield teams. Through responsive service, attention to detail, and consistent follow-through, the role helps maintain a professional, welcoming, organized, and business-ready environment for associates, customers, vendors, and guests.

The position reports to the Office Manager and works in close partnership with the Office Manager to fulfill Area initiatives, programs, and recurring operational responsibilities. Reception and front desk duties are limited to the St. Louis office.

Support for Cape Girardeau and Springfield is primarily administrative, programmatic, purchasing, communications, event, shipping, or coordination support performed at the direction of the Office Manager. The role is expected to exercise sound judgment, protect confidential information, communicate professionally, and identify routine issues for timely resolution or escalation.

Reception, Guest Experience & Communications Provide a professional and welcoming first point of contact for associates, customers, vendors, and guests while supporting consistent reception and visitor service standards. Manage front desk communications and routine office information, ensuring calls, messages, visitors, deliveries, and inquiries are handled promptly and directed appropriately.

Support guest safety and building access procedures in coordination with the Office Manager and applicable site requirements. Daily and Recurring Activities Answer the mainline telephone, monitor office voicemail, accurately route calls, and communicate messages in a timely manner.

Greet guests, assist with required sign-in procedures, notify hosts, provide basic directions, and escort visitors to designated meeting spaces when appropriate. Maintain a clean, organized, and professional reception area and ensure current visitor-facing information is displayed appropriately.

Monitor shared reception and office communications and escalate urgent, sensitive, safety-related, or unresolved matters to the Office Manager. Assist with office and Area announcements, message boards, contact lists, distribution lists, and other routine communications.

Workplace Readiness & Office Operations Support the Office Manager in maintaining business-ready conference rooms, training areas, breakrooms, copier stations, supply areas, and other common spaces. Perform recurring checks, replenishment, and administrative follow-through to ensure workplace supplies and hospitality resources remain available and organized. Help maintain consistent operating standards within the St.

Louis office and provide remote or coordinated administrative support for Cape Girardeau and Springfield when assigned. Daily Activities Prepare and inspect conference and training rooms for table configuration, A/V readiness, cleanliness, supplies, and overall organization.

Audit and restock food and beverages in the Fenton breakroom and office refrigerators and notify the Office Manager of shortages, service concerns, or unusual demand. Monitor reception, conference, training, and common areas throughout the day and address routine readiness needs or escalate facility issues.

Weekly and Periodic Activities Monitor and maintain inventories for breakrooms, supply cabinets, copier stations, training rooms, reception areas, shipping supplies, and marketing swag. Prepare and place approved orders for complimentary food, beverages, office supplies, onboarding materials, and routine workplace needs for the St.

Louis office and, when assigned, coordinate approved orders or shipments supporting Cape Girardeau and Springfield. Support cleaning, pest control, copier, delivery, and other workplace vendors by coordinating access, communicating routine needs, and reporting service issues to the Office Manager.

Assist with periodic workspace organization, storage reviews, signage updates, document clean-up, shredding, and electronic recycling activities. Mail, Shipping, Receiving & Records Support Coordinate routine office mail, shipping, receiving, and internal distribution activities, ensuring items are handled accurately, securely, and promptly.

Maintain organized administrative records and files assigned to the role and follow established confidentiality, retention, and disposal requirements. Daily and Recurring Activities Sort and distribute incoming mail and deliveries, prepare outgoing shipments, maintain shipping supplies, and notify recipients of time-sensitive or oversized items.

Track shipments or delivery issues when needed and coordinate resolution with carriers, vendors, recipients, or the Office Manager. Assist with scanning, copying, filing, document preparation, data entry, labels, certificates, and routine record updates. Maintain employee photo files and support updates to office contact information, distribution lists, profile pictures, and professional email signatures as directed.

Meeting, Training & Customer Event Support Provide administrative and logistical support for internal meetings, customer events, training sessions, sales and marketing programs, and other Area activities coordinated by the Office Manager. Help ensure participants, hosts, rooms, materials, hospitality, and communications are prepared in accordance with event plans and business expectations.

Planning and Execution Activities Assist with invitations, customer invite lists, registration, attendance tracking, confirmations, calendars, room reservations, name badges, signage, message boards, and participant communications. Coordinate approved meals and refreshments and prepare swag, packets, handouts, certificates, gifts, supplies, and other event materials.

Support room setup and breakdown, day-of-event hospitality, vendor deliveries, participant check-in, material distribution, and post-event clean-up. Maintain event-related purchasing information and supporting documentation for internal events, external events, Uplift activities, and customer training in the Missouri RAIL report or other assigned trackers.

Provide follow-up support by organizing remaining materials, documenting attendance or expenses, and communicating outstanding actions to the Office Manager. Associate Experience, Recognition & Engagement Support Support the Office Manager in executing associate experience, recognition, wellness, volunteer, and workplace culture programs for the St.

Louis office and selected Area programs serving Cape Girardeau and Springfield. Provide hands-on planning, communication, ordering, setup, and activity support for recurring celebrations and engagement initiatives. Programs and Activities Assist with Missouri Uplift celebrations, including the annual holiday party, seasonal observances, and quarterly anniversary and birthday recognition.

Support Fenton Uplift events such as Earth Day, the Halloween party, Chili Cook-Off, Food Drive, Tranesgiving, Cookie Exchange, and Adopt-a-Family activities. Assist the Employee Engagement Squad with invitations, promotion, menus, ordering, room setup and breakdown, activities, Employee Appreciation BBQs, and weekly BINGO prizes.

Support the Employee Kudos Program by ordering approved prizes and recognition materials for quarterly office and Area winners. Support Wellness Champion initiatives by posting communications, distributing giveaway items, preparing materials, assisting with events, and sharing program updates.

Plan, organize, and facilitate assigned summer intern contests and activities in partnership with the Office Manager and program leaders. New Hire, Human Resources & Administrative Support Provide administrative support for onboarding and employee integration activities while maintaining confidentiality and following established processes.

Assist the Office Manager with accurate and timely preparation of employee materials, records, and communications. Recurring Activities Organize, deliver, or ship welcome bags; coordinate onboarding supplies; take or coordinate new-hire photos; and prepare local materials before a new associate begins.

Assist with new-hire orientation logistics, meeting room preparation, schedules, handouts, name badges, refreshments, and introductions as assigned. Provide filing, copying, scanning, data entry, and document organization support for authorized local records without independently accessing or distributing information outside assigned responsibilities.

Purchasing, Accounts Payable & Administrative Reporting Support Support the Office Manager with approved purchasing, invoice, payment, reporting, and operating expense administration while maintaining complete and accurate supporting documentation. Follow established authorization, procurement, and recordkeeping requirements and promptly communicate exceptions, missing information, or discrepancies.

Recurring Activities Assist with invoice intake, coding support, documentation, submission, status tracking, and payment follow-up for local expenses as directed by the Office Manager. Prepare approved supply and event orders, retain receipts and confirmations, reconcile packing slips to deliveries, and organize records for reporting and follow-up.

Update assigned purchasing information in the Missouri RAIL report and maintain event, training, and office expense documentation. As designated, serve as a secondary Missouri Coupa Super User by assisting with purchase orders and approved orders from vendors such as Guy Brown, Amazon, Taylor Communications, Dell, Grainger, and Vallen.

Support Area and Regional leaders with purchase order preparation when requested and authorized, escalating policy, budget, or vendor questions to the Office Manager. Environmental Health, Safety & Security Support Provide administrative and logistical support for EH&S communications, supplies, meetings, training activities, and workplace readiness under the direction of the Office Manager and EH&S partners.

Help maintain a safe and orderly reception and workplace environment by reporting hazards, security concerns, supply deficiencies, or visitor issues promptly. Recurring Activities Monitor and order approved EH&S and first aid supplies, assist with inventory checks, and communicate replenishment needs.

Prepare and distribute safety communications, meeting materials, forms, labels, checklists, and training supplies as assigned. Assist with technician training or certification day logistics, including room setup, materials, participant check-in, paperwork collection, and PPE handling support under the direction of EH&S leadership and the Office Manager.

Follow visitor sign-in, emergency, and security procedures and maintain discretion regarding access, incidents, and confidential information. Administrative Partnership & Service Expectations Partner closely with the Office Manager to prioritize daily responsibilities, execute Area programs, and provide dependable administrative support across functional teams.

Maintain professional, timely, and service-oriented communication; manage multiple priorities; meet established deadlines; and provide status updates on assigned work. Anticipate recurring office needs, identify opportunities to improve administrative processes, and recommend practical solutions to the Office Manager.

Maintain appropriate confidentiality and exercise sound judgment when handling employee, customer, vendor, financial, and business information. Provide backup support for other administrative activities and perform related duties consistent with the role as business needs evolve.

Annual Base Salary Range or Hourly Base Pay Range: $31,600.00 - $64,700.00 Compensation Type: Exception Hourly Incentive Eligible: No Sales Commission Eligible: No Disclaimer : We strive to provide competitive compensation for this position, tailored to a variety of factors.

The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home: Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE! Family building benefits include fertility coverage and adoption/surrogacy assistance.

Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave. 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations Safety Sensitive Role: No The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening. We offer competitive compensation and comprehensive benefits and programs.

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.