Inside Sales Support - Windows & Doors

Leading the exterior, cladding, and window industry for over 55 years, Gentek is known for product excellence and innovation.

About Gentek

• It’s your home.
• We help make it beautiful.
• As a Window Administrator, you love to “ACT”: A cknowledge all customers in person and on the phone; greet them with a smile.
• C reate great business partnerships; we provide excellent customer service in every transaction.
• We understand our customers’ needs, projects, and priorities.
• T hank customers after every interaction; we don’t take their partnership with us for granted.
• Gentek is a leading manufacturer and distributor of vinyl/aluminum siding, windows, and other exterior home improvement building products.
• With 3 manufacturing facilities and distribution branches coast to coast, we provide our customers with superior products and services.
• This can only be achieved by having a fantastic group of employees and we know that they deserve a great, inclusive work experience, which we strive to provide.
• Gentek is growing.

Responsibilities

• The Window Administrator serves as a subject matter expert on Gentek’s window and door product offerings, as well as industry terminology.
• This role acts as a trusted resource for customers, ensuring accurate, timely, and efficient support for all quotations and order processing activities.
• Quote & Order Processing Prepare and process accurate, timely quotations for windows and doors for lumberyards and contractors
• Enter and manage customer orders using Gentek systems (e.g., BAP, Windows Express) Monitor order status and proactively communicate product availability and delivery timelines to customers
• Demonstrate strong product knowledge, including the ability to identify and differentiate between various window and door types
• Accurately interpret measurements, handing, and finish specifications

Distinguish between standard and custom order configurations

• Apply product compatibility rules to ensure all orders are valid and buildable
• Customer Service Professionally greet and assist customers in person and over the phone
• Respond to inquiries regarding Gentek’s window and door products and related services

Provide alternative solutions when requested products are unavailable

• Analyze order and customer data to identify trends, opportunities, and areas for process improvement
• Come grow with us.

Requirements

Qualifications Bilingual (French/English) preferred

• High school diploma required; post-secondary education considered an asset
• Previous experience in the building or construction industry preferred; training will be provided to the right candidate
• Strong literacy and numeracy skills, including the ability to interpret alphanumeric sequences
• Proficient in computer systems and order entry platforms

Preferred

• Experience in windows and doors and/or the ability to read blueprints is an asset

Who Is Gentek?

If you think you have what it takes to be a Window Administrator, you may just be the candidate we’re looking for. We encourage you to apply today! Accommodations for applicants with disabilities available upon request.