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Client Service Officer

Worldvision

About Worldvision

  • With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life.
  • We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.
  • Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Responsibilities

  • % Function & Time Major Activities End Results Expected ;"> End Results Expected ;">undefined 15% – Business Development & Client Acquisition Identify prospective borrowers and promote VISIONFUND GHANA products.
  • Support marketing and client acquisition activities. · Expanded client base. · Improved product awareness and outreach.
  • 15% – Credit Assessment & Appraisal · Assess borrowers’ business operations through client visits, financial information and other relevant data. · Support appropriate credit appraisal and recommendations.
  • Quality credit assessments.
  • Better-informed lending decisions.
  • 10% – Client Training & Pre/Post Drawdown · Liaise with the Client Service Manager to provide pre-credit and business training. · Ensure pre- and post-drawdown conditions are met.
  • Clients adequately prepared.
  • Credit conditions complied with.
  • 10% – Loan Disbursement & Monitoring · Facilitate timely disbursement of loans to clients. · Monitor borrowers’ businesses and loan utilisation.
  • Timely disbursements.
  • Proper loan monitoring.
  • 15% – Portfolio Quality & Repayment · Monitor borrowers’ businesses to ensure timely loan repayment. · Follow up on repayment issues and client portfolio performance. · Timely repayments. · Reduced delinquency and improved portfolio quality.
  • 10% – Operational Controls & Compliance · Ensure operational control systems for credits are adhered to and implemented. · Support compliance with credit policies and operational guidelines. · Strong operational controls. · Improved policy compliance.
  • 10% – Reporting & Management Information · Report anomalies or major challenges in writing within 48 hours of return from the field. · Prepare weekly, monthly, quarterly and annual reports. · Timely escalation of field issues. · Accurate and timely reports.
  • 5% – Market Intelligence & Product Development · Provide timely information on competitors, products and services. · Assist in the review of credit policies and operational guidelines. · Useful market intelligence. · Input into product and policy improvement.
  • 5% – Marketing & Client Linkages · Facilitate marketing of clients’ produce/products. · Support client linkages and institutional product promotion. · Improved market access for clients. · Stronger client relationships.
  • 5% – Faith & Other Duties · Be actively involved in all spiritual activities of the Institution. · Perform other duties assigned by the supervisor or designee. · Participation in institutional faith activities. · Assigned duties completed.
  • 5% - Process Excellence · Ensure systematic follow up on issues and challenges arising from branches. · Improved staff engagement · Enhanced strategic collaboration.
  • 10% - Strategic Execution & Business Performance · Ensure that the Institution is competitive both locally and within micro-finance programs in product and service delivery, impact and customer satisfaction. · Targeted clientele served · Market share served · Client satisfaction report · Impact survey report 5% - Process Excellence · Submit regular and timely reports to all stakeholders. · Monthly reports to CEO, ROD, etc · Monthly bank bi report · Quarterly report to BAC, BRC and the Board 5% - Faith Nurturing · Be actively involved in all spiritual activities of the Institution. · Participate in morning devotions · Participate in periodic faith nurturing activities. · Participate in annual DoP Knowledge of microfinance methodologies, products and services.
  • Ability to assess clients’ businesses and relevant financial information.
  • Ability to monitor loan portfolios and repayments.
  • Good reporting and client relationship skills.

Requirements

  • Education, training, license, registration, and certification · Preferred Knowledge and Qualifications Demonstrate a good team spirit.
  • Good track record of integrity and conduct.
  • Ability to work effectively under pressure.
  • Good public relations skills.
  • Ability to relate well with people from diverse backgrounds.
  • Dynamic, innovative, proactive and self-motivated.
  • Customer-Centric Leadership; Business & Operational Performance Management; Performance Monitoring & Accountability Management Communication & Relationship Competencies: Communication Skills (Written & Verbal); Interpersonal Skills; Stakeholder Management Operational & Functional Competencies: Customer-Centric Leadership; Risk & Compliance Awareness; Process Improvement & Operational Efficiency Applicant Types Accepted: Local Applicants Only