Business Agility & Execution Enablement Lead

Candidates must reside within a reasonable commuting distance to one of the following locations: 345 Main Street, Buffalo, NY 115 Federal Street, Boston, MA 1 Light Street, Baltimore, MD 1350 I Street NW, Washington, DC 1100 North Market Street, Wilmington, DE 277 Park Avenue, New York, NY 850 Main Street, Bridgeport, CT 77 Pine Street, Burlington, VT M&T Bank is committed to fair, competitive, and market-informed pay for our employees.

About Mtb

• Customer Experience & The Way We Work Enablement (CXTW3E) A high-impact team at the heart of M&T Bank’s most strategic and transformative efforts.
• We are the Customer Experience & The Way We Work Enablement (CXTW3E) team, a diverse group of professionals united by a shared purpose: driving meaningful change through The Way We Work.
• The Way We Work is more than a framework- it is our operating system.
• It combines Agility, Experience & Process Design, Customer Research and Change Management into a cohesive approach that enables individuals, teams, and organizations to deliver better outcomes.
• It is built on the mindsets, behaviors, and practices that foster customer-centricity, collaboration, innovation, continuous improvement, and sustainable transformation.

Responsibilities

• Summary The Business Agility & Execution Enablement Lead is a senior individual contributor who strengthens how complex strategic initiatives plan, make decisions, collaborate, and deliver outcomes.
• Partnering with EPMO leaders, Release Train Engineers, initiative leaders, and functional partners, the role diagnoses systemic execution constraints and designs, tests, and evaluates targeted improvements in flow, decision effectiveness, cross-functional collaboration, and delivery reliability.
• Through leadership and team coaching, the role builds business agility and connects capabilities across product, service design, change management, technology, operations, and risk and control.
• The Lead influences without direct authority and owns agreed enablement interventions, measures of impact, and capability transfer—not initiative delivery, the integrated program plan, budget, or train coordination.
• Accountable initiative, train, and functional owners retain responsibility for implementing and sustaining improved practices.
• Diagnose Execution Challenges Assess complex strategic initiatives to identify systemic barriers to effective planning, decision-making, coordination, and delivery.
• Identify root causes behind recurring challenges such as ineffective handoffs, late engagement, unclear decision-making, unresolved dependencies, and avoidable rework.
• Use observations, delivery insights, and data to identify opportunities to improve execution.
• Distinguish isolated delivery issues from broader execution challenges requiring targeted intervention.
• Design and Implement Improvements Partner with PMO leads, RTEs, initiative leaders, and functional partners to design and test practical improvements to ways of working.
• Improve practices that strengthen flow, cross-functional engagement, decision-making, planning, and delivery predictability.
• Establish measures to understand whether interventions are improving execution effectiveness.
• Adapt approaches based on results and learning rather than applying standardized practices regardless of context.
• Partner with initiative leaders and functional teams to improve how cross-functional capabilities are engaged and connected throughout planning and execution.
• Enable earlier engagement of product, service design, change management, technology, operations, risk and control, and program delivery partners to reduce ineffective handoffs and late-stage involvement.
• Identify friction across functions and help teams establish more effective ways of working together.
• Reinforce an outcome-focused approach that considers business, customer, employee, operational, and risk impacts.
• Build and Sustain Execution Capability Coach leaders and teams to adopt and sustain more effective execution practices.
• Lead agreed enablement interventions through implementation and transition to accountable initiative or functional owners.
• Establish practical routines, tools, and practices that teams can sustain independently.
• Capture learning and translate successful approaches into practices that can be applied across strategic initiatives.
• Agile coaching, business agility, organizational effectiveness, and continuous improvement practices to help initiatives become more adaptive, predictable, and outcome-focused.

Requirements

• Required Bachelor’s degree and a minimum of 6 years’ relevant work experience, or in lieu of a degree, a combined minimum of 10 years’ education and relevant work experience, including a minimum of 4 years’ relevant agile work experience
• Minimum of 4 years' relevant agile work experience
• Excellent communication skills

Excellent facilitation skills

• Preferred Experience in enterprise transformation, Agile delivery, business agility, organizational effectiveness, program execution, or related disciplines.
• Experience supporting complex strategic initiatives involving multiple business and technology functions.
• Demonstrated ability to diagnose systemic execution challenges and translate them into practical improvements.
• Strong understanding of Agile, Lean, systems thinking, continuous improvement, and organizational effectiveness practices.
• Strong facilitation, coaching, influencing, problem-solving, and stakeholder-management skills.
• Experience using qualitative and quantitative insights to evaluate execution effectiveness and guide improvement.
• This role follows a hybrid work model, requiring onsite presence four days per week at one of M&T Bank’s regional offices.

Pay

• The pay range for this position is $107,500.00 - $179,100.00 Annual (USD).
• The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Buffalo, New York, United States of America