Help Desk Technician - 304203

Help Desk Technician - 304203

Delaware Nation Industries · Rome, United States · Full-time · Posted 2026-11-03

Delaware Nation Investments/Emerging Technologies This is a non-personal services order to provide seamless support to Air Force Research Laboratory (AFRL) Information Directorate for Information Technology (IT), communication and computer management services including service desk support, desktop support, network support, enterprise services, web services, cybersecurity and information assurance support, communications support, field services, and specialized information systems support.

Responsibilities

• The Desktop Support Specialist will work within the base User Services/Comm Focal Point team for all customer incidents and in support of the full client system lifecycle from deployment to remnant security.
• Joining client systems to a Windows domain
• Configuration of user facing applications
• Client System Troubleshooting
• Printer/File Share connections

Requirements

• Client System Deployment
• WDS/PXE imaging
• Client System Delivery
• Backup/Restore of user profiles
• General user facing application troubleshooting

Pay

• Salary: USD 50,000–55,000
• Salary Compensation: $50,000 - $55,000

Benefits

• Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
• Matching 401K
• Short- and Long-Term Disability
• Pet Insurance
• Professional Development/Education Reimbursement
• Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas

Additional

• Active Secret clearance or ability to obtain one
• CompTIA Security+

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

_Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans_

Apply

[Apply at Delaware Nation Industries](https://apply.workable.com/dnigov/j/1578B48A1A/apply)