Operator

Responsibilities

• Florida Oncology and Hematology Hiring Range: $15.63 - $21.62 Position Summary : Coordinates incoming telephone communications for the office by answering, screening, and routing calls efficiently.
• Ensures callers receive prompt assistance and are connected to the appropriate department, provider, or staff member to support effective office operations and customer service.
• KPA 1.
• Call Management & Customer Service · Serve as the primary point of contact for incoming calls, ensuring calls are answered promptly, professionally, and routed to the appropriate staff member, provider, or department. · Obtain and relay accurate messages and information to support timely patient care and office operations. · Communicate effectively with patients, caregivers, physicians, and staff while demonstrating excellent customer service and professionalism.
• KPA 2.
• Patient Registration & Records Management · Coordinate new patient appointment requests by collecting and documenting required demographic, insurance, and referral information. · Retrieve, maintain, and update patient information within the electronic medical record (EMR) system. · Ensure accuracy, completeness, and attention to detail in all patient records and documentation activities.
• KPA 3.
• Compliance, Confidentiality & Quality · Maintain the confidentiality and security of patient, employee, and organizational information in accordance with HIPAA and applicable privacy regulations. · Comply with all federal, state, and organizational policies, procedures, and regulatory requirements related to patient care, safety, billing, and records management. · Demonstrate knowledge of medical terminology and documentation standards to support accurate information handling.
• KPA 4.
• Office Operations & Resource Management · Maintain an organized work environment and ensure records, equipment, and supplies are managed appropriately. · Support continuous office operations through responsible use and care of company equipment and resources. · Adapt to changing business needs, including supporting multiple office locations and working additional hours when required.
• KPA 5.
• & Organizational Support · Collaborate effectively with physicians, nurses, financial counselors, office leadership, and other team members to ensure efficient patient service. · Assist with onboarding and training of new employees as assigned. · Contribute to a positive team environment through strong communication, flexibility, and a commitment to organizational goals.

Requirements

• Education: High School Diploma or equivalent required Additional coursework or training in medical office administration, healthcare administration , or a related field preferred.
• Experience handling high-volume inbound calls and directing calls to appropriate individuals or departments. · Previous experience in a medical office, healthcare, or clinical setting preferred. · Experience working with electronic medical records (EMR) systems and maintaining accurate documentation preferred.
• Strong interpersonal and communication skills with diverse populations

Critical thinking, problem-solving, and organizational skills

• Ability to manage competing priorities in a fast-paced, multi-site environment
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook Skills · Working knowledge of medical terminology. · Understanding of medical record documentation requirements and confidentiality standards. · Strong verbal communication, customer service, and interpersonal skills. · Ability to interact professionally and effectively with patients, providers, staff, and individuals with diverse personalities. · Proficiency with computer systems, electronic medical records, and standard office software applications. · Strong attention to detail, organization, and accuracy. · Ability to maintain confidentiality and handle sensitive information appropriately. · Ability to prioritize tasks, multitask, and work effectively in a fast-paced environment.

Travel

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