Teller

Title Teller Location Brooklyn, NY 11221 Job Summary A Financial Center Teller provides clients with high quality, prompt, and professional financial services.

Responsibilities

• Responsible for interacting with clients and providing exceptional service by greeting them as they enter the financial center and providing them with the quick and efficient services.
• This role will process financial transactions in an accurate, efficient, and friendly manner while maintaining operational standards.
• JOB RESPONSIBILITIES Greet clients promptly in a friendly, courteous, and professional manner upon entry into the financial center.
• Deliver accurate, efficient, and high-quality service while maintaining positive client experience.
• Answer incoming telephone calls, provide account-related information within authorized guidelines, and route inquiries to appropriate team members when necessary.
• Respond to client questions, resolve routine service requests, and identify when escalation or referral is required.
• Process client financial transactions in accordance with bank policies and regulatory requirements, including but not limited to: Deposits, withdrawals, and check cashing
• Loan payments and account transfers
• Issuance of official checks and money orders
• General ledger transaction processing

Wire transfer data entry and processing

• Accurate completion of Currency Transaction Reports (CTRs) and required regulatory documentation
• Always maintain proper cash controls in accordance with established bank procedures and security standards.
• Buy and sell cash to and from the vault as needed while ensuring established cash limits are maintained.
• Balance daily cash drawer, negotiable instruments, and processed transactions to ensure accuracy and reconciliation with system totals.
• Record and verify transactional totals within bank systems to maintain accurate financial records.
• Adhere to operational procedures designed to mitigate risk and safeguard bank assets.
• Complete all required compliance, regulatory, operational, and job-related training within established deadlines.
• Support Private Client Group and other internal business partners with client servicing or operational tasks as needed.
• Provide coverage and operational assistance at alternate financial center locations based on business needs.
• Participate in team meetings, procedural updates, and ongoing professional development activities.
• Performs special projects, and additional duties and responsibilities as required.
• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings.
• Accountable to maintain compliance with applicable federal, state and local laws and regulations.

Requirements

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent Minimum experience required: 1+ Years client service experience
• Detail oriented & ability to multi-task

Strong interpersonal skills

• Ability to enter numerical data on computer with speed and accuracy
• Able to respond promptly to client needs, follow through & resolve issues in a pleasant & helpful manner
• Client service oriented, enthusiastic team player, professional demeanor.

Preferred

• Education level preferred: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent Minimum experience preferred: Less than 1 year – cash handling experience

Pay

• Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law.
• Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment.
• Please click the following link for detailed information: Benefits | Flagstar Bank Pay Range $17.00 - $24.23

Benefits

• Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program.

Travel requirements

Some travel may be involved Physical demands (ADA): The job requires a moderate degree of physical exertion and stamina such as standing, sitting, walking, driving or infrequent lifting. Flagstar is an Equal Opportunity Employer - Vets/Disabled We are committed to providing clear and accurate compensation information in accordance with applicable laws.