Customer Advocate

Does this position interest you?

The Customer Advocate is one of Safelite’s first impressions with our customers.

About Safelite

• even if you don’t match every single requirement!
• We're known as an auto glass company.
• That's the focus of what we do.
• But beyond the glass, we're so much more.
• We'll help you build a fulfilling career and encourage you to have a life.
• Let us be the best place you'll ever work.

Responsibilities

• You’ll Do Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Requirements

• From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.
• You’ll Need High School Diploma/GED/Equivalent required.
• 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%. #LI-RECRUITERTAG

Benefits

• You’ll Get Competitive weekly base pay starting at $XX/hour.
• A benefits package valued at more than $10k*.
• This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.
• View all our health, wealth and life offerings at www.safelitebenefits.com .