IT Vendor Operations Manager

As a IT Vendor Operations Manager, you will oversee the end-to-end lifecycle of laptop hardware and networking solutions within a fast‑growing startup, ensuring seamless delivery, maintenance, and optimization of all device-related services.

Your expertise in hardware troubleshooting, coupled with a deep understanding of networking fundamentals and CompTIA A+ principles, will guarantee minimal downtime and rapid issue resolution.

Responsibilities

• You will serve as the primary liaison between internal stakeholders and external vendors, translating technical requirements into actionable contracts and service level agreements.
• By driving continuous improvement initiatives and fostering strong vendor relationships, you will play a pivotal role in scaling the organization’s IT infrastructure while maintaining cost efficiency and high quality standards.
• Own the procurement, configuration, and deployment of laptop hardware across the organization.
• Develop and maintain vendor scorecards to assess performance, quality, and compliance.
• Lead root‑cause analysis of hardware failures and implement preventive maintenance plans.
• Negotiate pricing, terms, and service level agreements with multiple vendors in a competitive market.
• Oversee warranty claims, repairs, and replacements to ensure maximum asset lifecycle value.
• Coordinate with networking teams to integrate hardware solutions into existing network infrastructure.
• Monitor inventory levels, forecast demand, and manage reorder points for all device components.
• Create and update standard operating procedures for hardware installation and troubleshooting.
• Conduct vendor audits and supplier risk assessments to mitigate operational risks.
• Provide monthly reports on vendor performance, cost savings, and hardware utilization metrics.

Requirements

• 2+ years of experience in IT vendor management and hardware operations within a startup environment.
• Strong technical background with CompTIA A+ certification or equivalent expertise.
• Proven track record of negotiating vendor contracts and achieving cost reductions.
• Hands‑on knowledge of laptop hardware components, BIOS, and firmware updates.
• Solid understanding of basic networking concepts, including DHCP, VLANs, and network topology.
• Excellent analytical and problem‑solving skills, able to troubleshoot complex hardware issues.
• Ability to work independently and manage multiple projects simultaneously.
• Effective communication skills, comfortable presenting to both technical and non‑technical audiences.
• Familiarity with inventory management systems and procurement workflows.
• Passion for innovation and a proactive mindset toward continuous improvement in a dynamic, growth‑focused company.

Pay

Salary: INR 500,000–650,000

• 𝗦𝗮𝗹𝗮𝗿𝘆 𝗿𝗮𝗻𝗴𝗲: 𝗥𝘀 𝟱𝟬𝟬𝟬𝟬𝟬 - 𝗥𝘀 𝟲𝟱𝟬𝟬𝟬𝟬 (𝗶𝗲 𝗜𝗡𝗥 𝟱-𝟲.𝟱 𝗟𝗣𝗔)
• Experience: 2+ yrs

IT Vendor Operations Manager

Weekday AI · Bengaluru, India · Full-time · Posted 2026-11-03

Description

𝗧𝗵𝗶𝘀 𝗿𝗼𝗹𝗲 𝗶𝘀 𝗳𝗼𝗿 𝗼𝗻𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗪𝗲𝗲𝗸𝗱𝗮𝘆'𝘀 𝗰𝗹𝗶𝗲𝗻𝘁𝘀

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