Customer Service Analyst (Thai Speaker)

The Customer Service Analyst provides frontline support in the end-to-end Order-to-Cash (OTC) cycle by managing customer inquiries, processing orders, resolving delivery-related issues, and ensuring proactive communication on order status.

About Goodyear

• It employs about 63,000 people and manufactures its products in 48 facilities in 19 countries around the world.
• Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry.

Responsibilities

• The role ensures smooth daily operations by connecting external customers with internal teams, delivering accurate and timely service, and supporting issue resolution in line with service standards.
• Deliver an excellent customer experience throughout the Order-to-Cash journey.
• Keep orders and deliveries moving through accurate processing and proactive issue resolution.
• Connect customers with Sales, Logistics, and Finance to ensure timely, effective solutions.
• Support customer loyalty and business growth through responsive, solutions-focused service.
• You'll Do You will receive and process customer orders accurately.
• You will provide updates on product availability, delivery schedules, and shipment status.
• You will guide customers through ordering channels (Customer Service and e-Ordering platforms).
• You will address customer inquiries and requests at the first point of contact.
• You will log, track, and follow up on unresolved issues in accordance with defined service standards.
• You will enter and resolve claims in the Quality Management (QM) module.
• You will understand and assist with basic logistics, billing, and pricing issues.
• You will support sales by offering product alternatives during order-related issues.
• You will execute actions aligned with sales and business growth plans.
• You are detail-oriented, ensuring accuracy in processing orders, billing, and delivery updates.
• You can collaborate effectively with logistics, finance, and sales teams.
• You are proficient in MS Office, with basic ERP knowledge being an advantage. #LI-JA1 Goodyear is one of the world's largest tire companies.

Requirements

• We're Looking For You have a bachelor’s degree in Business Administration, Supply Chain, Logistics, or a related field—or equivalent practical experience.
• You have 1–3 years of experience in customer service, order management, or a supply chain/logistics role.
• You have hands-on exposure to ERP systems (e.g., SAP) or CRM/ticketing tools (preferred).
• You demonstrate excellent verbal and written communication skills to interact effectively with customers, suppliers, and internal teams.
• You have a strong customer service mindset and the ability to resolve basic inquiries efficiently.

For more information about

Goodyear and its products, go to www.goodyear.com/corporate Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.