Onboarding Associate

We are looking for a confident and highly motivated Onboarding Associate to join us at OrderYOYO.

About OrderYOYO

• We are growing rapidly across all of our markets in Europe and expanding to more countries in Europe over the next year, here’s how you can part of that!
• We help takeaways and restaurants succeed online by providing them with personalised branded mobile apps, websites and personalised marketing.
• We are here to ensure that small to medium-sized restaurants and small chains are not subjected to high commissions, and giving the restaurant the ownership of their success!
• Here’s a taste of what you’ll be doing: The Onboarding Associate role focuses on onboarding restaurants and ensuring customer success.
• With attention to analytics and data of our restaurant partners, actively reaching out to our partners after the 60-day point and working with them to secure commercial growth within their restaurant.
• We strive to empower and liberate all, by celebrating individuality and encouraging our team members to bring their authentic selves to work.
• Our restaurant partners are diverse, and our passion to help them succeed is what unites us.
• By valuing and respecting each other's contributions, we create a vibrant workplace where everyone can thrive and make a meaningful impact.
• Together, we promote a culture of recognition, appreciation and equal opportunities

Responsibilities

• Customer Success Outbound calls to restaurants to ensure customer success.
• Looking at existing Restaurant partner's account data and analysing to identify any optimisation points including offers/meal deals they don’t currently have, highlighting favourites/most sold at the top of the menus, upselling items via checkout suggestions (Drinks, sides/extras).
• Actively reach out to Restaurant partners to ensure quality customer service is maintained and to identify and suggest any areas of improvement.
• Taking ideas to the restaurant partners and implementing them.
• Dealing with the activation of our restaurant partners from the sign up to going live.
• Outbound calls to restaurants to ensure smooth onboarding process.
• You will be responsible for creating the Restaurant's profile, ranging from digitising menus to updating apps, so attention to detail and the ability to prioritise are key skills.
• Tracking and responsible for the restaurant within the first 60 days.
• Working with partners to enable them to go live within the set timeframes, using your communication skills, empathy and problem-solving abilities to navigate and educate restaurants from across the Netherlands.

Requirements

• We Are Looking For In You: Driven self-starters who are motivated to achieve bonus.
• Someone with initiative, who is able to work as part of a team and individually.
• Goal-oriented individuals with a 'never say no' attitude to get the job done.
• We’re all about personality and energy – We love enthusiasm.

Benefits

• Sales Conferences & Quarterly National Conferences.
• 2 Annual companywide parties.
• Genuine progression and career development opportunities.

Location

Amsterdam Hours: 9am-5.30pm What We Offer: Great UNCAPPED bonus structure. €2700 p/m A Social & Vibrant environment – We want you to enjoy being at work. Casual Dress.