Small Claims Motor Handler

Looking to build your career in litigated claims?

Small Claims File Handler and gain hands-on experience managing your own portfolio of litigated small claims.
With support from an experienced lead handler, you’ll handle quantum and liability matters, develop your technical knowledge and use your negotiation skills to achieve effective settlements.
A great opportunity to learn, develop and take your claims career to the next level.

Management of a caseload of Small Claims Track cases, including effective planning and organising of the workload to ensure Court deadlines are met.

Analysis of the available evidence to create an initial case strategy on liability and quantum.
Undertake effective telephone discussions and negotiations with the client, Claimant, third party insurer and third party Solicitors to pursue the efficient and appropriate settlement of cases and apportionment of costs
Proofing witnesses, assessing their evidence and drafting statements.
Drafting of Court document and complying with all Court deadlines are met.
Instructing, briefing and liaising with Counsel.
Guiding the Claimant through the litigation process where required and setting expectations.
Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making
Delegation of tasks where available and appropriate to other members of the team
Dealing with correspondence and telephone calls within strict service level agreements, Delegation of tasks where appropriate to other members of the team
Updating reports upon receipt of evidence as required.
Adhering to Client Guidelines
That they receive up to date and accurate information about progress when requested
Ensuring files are kept within ISO 9001 guidelines
To ensure compliance with the SRA Standards & Regulations

Established experience in law through further education or experience
File handling experience within a law practice or Insurer
Good understanding of the high way code and basic road traffic act principles
Ability to plan and prioritise workloads
Efficient in a process driven environment
Drive to achieve to take development opportunities when they arise with a positive attitude
Excellent listening and verbal communication skills
Excellent written communication skills and the ability to compose professional written communications
Ability to follow instruction with attention to detail
Ability to recognise when sensitivity and tact are required
Effectively work within a team
Basic knowledge of the Court Practice Rules

25 days holiday per year which increases with level of service(opportunity to buy & sell 3 days)
WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
Death In Service – after 1 years’ service
Pension Contribution based 5% Employee / 3% Employer
Employee Resource Groups
Employee Volunteering Programme
Cycle to Work Scheme*
Access to Online Discount Sites
Discounted Gourmet Society Membership
Discounted Tickets for Merlin Attractions nationwide

*after successfully completing probation