Specialist Operations Training & Onboarding - instashop

As an Associate Operations Training & Onboarding, you will support the delivery and execution of onboarding and training programs for riders, pickers, and operational teams.

About Delivery Hero

• Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.
• With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success.
• We champion inclusivity, diversity and collaboration, creating an environment where everyone’s achievements are celebrated and where success is the only way forward.
• As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we’re always on the lookout for new talents to join us on our success journey.

Responsibilities

• You will work closely with other teams to ensure new and existing team members receive the required training, complete mandatory requirements, and are ready to perform effectively in their roles.
• Support the execution of onboarding programs for riders, pickers, and operational teams, ensuring timely completion of all mandatory training and deployment requirements.
• Deliver onboarding, refresher, and operational training sessions as per approved training plans, SOPs, and business requirements.
• Maintain training materials, attendance records, assessments, and certification data, ensuring accurate and up-to-date training documentation.
• Monitor trainee performance and identify knowledge or skill gaps, escalating recurring issues and supporting targeted coaching or retraining initiatives.
• Track training completion and post-training performance, providing regular updates and relevant insights to the Specialist and Operations teams.
• Support training improvement initiatives and operational projects, including employee engagement activities, feedback collection, process improvements, and other initiatives led by the Specialist.
• Proficiency in MS Office (Word, Excel, PowerPoint) and Google Workspace What you will bring
• Effective time management & organizational skills
• Innovative approach to developing engaging and impactful training programs
• Ability to evaluate training effectiveness and recommend improvements
• instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt .

Requirements

• Key Qualifications Bachelor’s Degree required.
• Minimum 3 years of experience and 1+ within Training, L&D or related functions within operations
• Strong communication skills in English, Hindi/Urdu both verbal and written
• Experience with e-learning platforms
• Exceptional interpersonal and customer service skills
• Excellent problem solving and conflict resolution skills
• Skilled at managing multiple tasks and priorities