CES Field Engineer

CES Field Engineer - - - - - - - - - - - - Study performance: Analyze customer claims and end-of-life tire encoding to understand how products perform.

Responsibilities

• Set up and manage performance and usage measurement plans (GST, Roulages Contrôlés, MC tires), tracking key parameters in both operation and maintenance conditions.
• Detect unusual usage and alert your functional manager right away.
• Feed the DUS database, then write alerts, FE reports, and technical study reports, validated with your functional manager before sharing.
• Recommend standard equipment, proper work methods, and best practices.
• Coach the sales force on product implementation and claims handling, and champion our products in customer environments.
• Diagnose causes, use CT codes to identify main damage types, recommend first-level solutions, and follow your manager's guidance on the response.
• Track pre-defined CTs in the field.
• Track our offer and competitors' to note strengths and limitations, and relay the technical expectations of users and distributors.
• Carry out the actions your manager defines to bring any risk back to an acceptable level.
• Collect facts using standard methods, and pass your findings to your technical correspondent, who prepares the litigation report.
• Fit mass-production or test tires, gather user observations and usage data, propose fleets to survey across varied conditions, and report your findings.
• Makes You Great Adaptability Continuous learning Customer focus Fostering communication Initiative Networking Core strengths: Analyzing product usage and performance data, and running field surveys with rigor.