ZAF Direct Sales 09112026

To provide a Simply Brilliant customer experience by professionally and courteously handling all customer contact in compliance with company directive.

Responsibilities

• To actively promote the Brand by providing quality customer service at every instance, promoting products and services whilst stimulating revenue for the business.
• To handle day to day customer requests received via different channels of communication and as per Client guidelines.
• Log and escalate faults with relevant contacts and systems to required level of detail Take ownership of and manage incidents through to resolution
• Liaise with various internal support and engineering groups during progression of issues (Data, voice, transmission, NOC etc.) Manage the prioritization of issues
• Liaise with the various operators, stakeholders, partner organizations, vendors and IT support representatives in managing issues related to Telecoms and or Retail Main Outputs: (e.g. reports, written correspondence, sales)
• Maintain and update customer contact and account details.
• Maintain a report on support contact drivers to identify patterns in fault occurrences.
• Carry out specific administrative support as requested

Requirements

• Education and Specific TrainingWork Experience Matric/ Equivalent  Minimum of 6 months – 12 months’ experience working within a similar service/Sales driven environment.
• (US Telecommunications)  Experience in technical support/Sales and or telecommunications environment  Good knowledge of operating systems  Knowledge of and/or solid understanding of Wi-Fi, configuration of cable modems, routers, switches, cell phones and other networking peripherals. -advantageous  Competence of the MS Office Suite.  Maintain campaign performance, quality, regulatory and compliance standards  Experience delivering service/sales to a US Market-required Responsibilities Handle incoming phone calls and emails from existing and potential business customers on queries relating but not limited to: Sales and product enquiries, Account, and billing queries, service faults, service configuration and troubleshooting.
• Provide support to customers while demonstrating excellent customer service skills
• Use network monitoring tools to assess and identify issues