Supervisor, Security Control Room

REQ12708 Supervisor, Security Control Room (Open) POSITION SUMMARY: Reporting to Manager, Security Systems, the Supervisor, Security Control Room is responsible for monitoring all non-gaming related operational functions of the security department and other areas to ensure a safe, secure and comfortable environment within property is maintained.

Responsibilities

• Observes and monitors persons on premises using CCTV camera system, respond to persons behaving suspiciously or unlawfully and report security breaches
• Allocates resources and tasks by responding, in a timely manner, to telephone/radio requests, monitoring progression/completion of tasks, recording and logging of all relevant information
• Acknowledges, responds and records all alarms within appropriate time frame
• Maintains Security Access System Monitors and coordinates communications during emergencies
• Maintains and monitors radios and equipment
• Provides assistance and information to security operations

Assists in training of new

• Control Room Officers Performs additional tasks as required including the functions of a Security, Staff Entry and Loading Dock Officer Performs administrative tasks including reports and compilation of statistics
• Adheres to and exhibit pro-active leadership in accordance with MELCO's Health and Safety policy by assuming responsibility and accountability for the health and safety of employees and for the working environment
• Adheres to and exhibits pro-active leadership in accordance with all established policies and procedures within the department and company
• Adheres to and exhibits pro-active leadership in accordance with MELCO's Equal Opportunity and Diversity policies by assuming responsibility for ensuring the workplace is free of unacceptable workplace behaviour, and a workplace culture of equity and diversity is fostered
• Actively participates in health and safety activities to ensure that workplace hazards are minimized and the health and safety of all employees is valued Monitors Retailers and Hotel environs as directed

Adheres to all company policies and procedures

• Reports accidents, injuries and unsafe work conditions to superiors and relevant departments
• Performs other reasonable job duties as assigned by superiors from time to time KEY PERFORMANCE INDICATORS: Achievement of KPO’s and implementation of strategies as identified in the Business Plan Department and company policies and procedures are adhered to Performance and succession criteria are met
• Collection, recording, analyzing and reporting information
• Planning and organizing activities CCTV monitoring of Retailers and Hotel Completion of tasks in a timely manner QUALIFICATIONS: Experience Minimum of 2 year with Casino Security experience
• Verbal Greek and English is essential

Requirements

• Competent use of Microsoft Suite of products and keyboard skills
• / Competencies High level of integrity
• Ability to demonstrate discretion and confidentiality
• Good organisational skills

Capacity to withstand shift work and rotating shifts

• Greek and English language – both written and spoken
• Computer Literate Attention to detail PERSONAL COMPETENCIES: Results orientated, demonstrates advanced business acumen and accepts accountability for results
• Demonstrates advanced communication and interpersonal skills
• Has a strong work ethic
• Leads others to achieve business objectives
• Encourages people to work as a team
• Exhibits advanced people management skills
• Understands different cultures and diversity
• Attention to detail Highly organized
• Confident Friendly Ability to work without supervision Mature Calm

Preferred

• Experience with security access control systems
• Experience with Photo ID applications favourable
• High School Graduate Security Certifications will be considered as an advantage

Adheres to MELCO’s health and safety requirements