Payment Screening

About Ocbc

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932.

How?

• By taking the time to truly understand people.
• From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
• Today, we’re on a journey of transformation.
• Leveraging technology and creativity to become a future-ready learning organisation.
• But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.
• We invite you to build the bank of the future.
• Innovate the way we deliver financial services.
• Work in friendly, supportive teams.
• Or simply enjoy a vibrant, future-ready career.
• Your Opportunity Starts Here.

Responsibilities

• Oversee daily payment screening activities to ensure all transactions comply with internal policies and regulatory requirements.
• Review and validate payment screening alerts, ensuring accurate identification of potential risks such as fraud, sanctions, or AML concerns.
• Coordinate with relevant teams to resolve flagged transactions promptly and accurately. undefined Compliance & Exception Handling: Ensure adherence to compliance standards and regulatory guidelines related to payment screening.
• Manage exception cases by conducting thorough investigations and recommending appropriate actions.
• Maintain detailed records of exceptions and resolutions for audit and reporting purposes. undefined SLA Management: Monitor and manage Service Level Agreements (SLAs) to ensure timely processing of payment screening activities.
• Identify bottlenecks and implement corrective measures to meet or exceed SLA targets. undefined Customer Service & Issue Resolution: Act as a point of escalation for complex payment screening issues and customer inquiries.
• Collaborate with internal stakeholders to resolve issues efficiently and maintain high customer satisfaction. undefined System Monitoring & Escalation: Monitor payment screening systems for performance, accuracy, and potential system errors.
• Escalate critical system issues to IT or relevant departments and follow up to ensure timely resolution. undefined Process Improvement: Identify opportunities to enhance payment screening processes, workflows, and controls.
• Lead or participate in initiatives aimed at increasing efficiency, reducing errors, and mitigating risks. undefined Audit Coordination: Coordinate with internal and external auditors during payment screening audits.
• Prepare necessary documentation, respond to audit queries, and implement audit recommendations. undefined Stakeholder Management & Collaboration: Build and maintain strong relationships with cross-functional teams including Compliance, Risk, Operations and IT.
• Communicate effectively with senior management regarding payment screening performance, risks, and improvements.

Requirements

• Bachelor’s degree in Banking & finance, Business Administration, or a related field.
• Minimum 2-3 years of relevant hands-on experience in a banking and financial institution with specialization in Anti-Money Laundering, Countering the Financing of Terrorism, Customer Due Diligence, Enhanced Due Diligence and Know Your Customer (AML/CFT/CDD/EDD/KYC) & familiarity with SWIFT payment message structures.
• Strong knowledge of payment systems, AML, sanctions screening, and regulatory compliance.
• Excellent analytical, problem-solving, and decision-making skills.
• Exceptional communication and stakeholder management skills.
• Ability to work under pressure and manage multiple priorities simultaneously What we offer: Competitive base salary.

Benefits

• Build lasting value in your community.
• Help people grow their assets, business, and investments.
• Take your learning as far as you can.
• A suite of holistic, flexible benefits to suit every lifestyle.
• Community initiatives.
• Industry-leading learning and professional development opportunities.
• Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.