Senior Hostess - Kuwait

Sr Hostess for a reputed restaurant group in Kuwait.

Responsibilities

• Greet, acknowledge, seat and farewell guests professionally.
• Recognize VIP and regular guests and coordinate personalized service.
• Manage reservations, special requests, guest profiles and reservation notes.
• Manage seating plans, waitlists, queues and table availability.
• Coordinate table allocation with Floor Manager and service team.
• Handle guest inquiries, complaints and service recovery.
• Maintain guest interaction and complaint records.
• Guide and coach junior hostesses and FOH staff.
• Allocate host-desk duties and monitor performance.
• Coordinate guest information with managers and service staff.
• Maintain host desk, entrance and guest areas.
• Handle telephone calls and reservation inquiries.
• Support promotions, guest loyalty and revenue objectives.
• Prepare reports on guest feedback, VIP activity and service trends.
• Complete shift handovers and ensure the host area is ready for the next shift Experience & Qualification Minimum 2–3 years in restaurant hosting, guest relations, hospitality or similar customer-facing role.
• Experience with reservations, waitlists, VIP guests, complaints and service recovery.
• Sales, loyalty activities or special-event experience is an advantage. 🔹 Benefits: ✔ Salary : 500 - 600 KD ✔ Accommodation & Transportation Provided
• Minimum height: 165 cm Fit appearance and professional grooming. Fluent Arabic & English; additional languages advantageous. Confident, presentable and warm personality. Excellent guest-relations and interpersonal skills. Strong organization and reservation-management skills. Good complaint handling and problem-solving ability. Leadership skills to guide junior staff. Comfortable with reservation systems, tablets, QR feedback tools and MS Office.

Preferred

• Senior/supervisory experience preferred.
• Diploma or Bachelor’s degree in Hospitality Management, Business Administration or related field preferred.