Data Lead - Customer Relationship Platform (Salesforce) Operations

Summary We are seeking a Customer Relationship Data & Integration Specialist to support a global CRM transformation program transitioning from Veeva CRM to Salesforce Life Sciences Cloud. This role will act as a critical bridge between country business teams, data owners, and technical teams, ensuring high-quality data migration, accurate integration mapping, and seamless transition into the new CRM ecosystem. The ideal candidate brings strong data management expertise, a functional understanding of commercial systems, and hands-on experience in either Veeva CRM or Salesforce Life Sciences Cloud environments.

Responsibilities

• Data Migration & Country Data Readiness: Provide country-specific data inputs and context to support CRM data migration, including identification and documentation of local data sources, ownership, and system dependencies.
• Ensure alignment between global and local data models by supporting data mapping, transformation logic, and validation of migration rules.
• Data Quality & Validation Validate business data requirements and ensure country data readiness for migration by identifying data quality issues, inconsistencies, and gaps across source systems.
• Collaborate with data teams to drive data cleansing, enrichment, and standardization, and establish country-level checks to ensure completeness, accuracy, and compliance.
• Commercial Systems Integration Support Provide clarity on the country-specific commercial ecosystem, including marketing, consent, MDM, and analytics systems, and map data flows and integration touchpoints between CRM and upstream/downstream systems.
• Support integration design by highlighting local constraints and regulatory considerations, and coordinate with cross-functional teams to ensure alignment of integration logic.
• Post-Migration Validation & Hypercare Support Perform post-migration data validation and reconciliation by reviewing migrated data against business expectations and ensuring accuracy and completeness.
• Identify, log, and track data defects, and collaborate with country and global teams during hyper care to resolve discrepancies and drive issue closure.

Requirements

• Strong Data Management expertise (data mapping, migration, validation, governance)
• Experience with CRM platforms – either Veeva CRM or Salesforce Solid understanding of data lifecycle in CRM ecosystems
• Good understanding of commercial platforms integrated with CRM Strong understanding of pharma commercial operations / HCP engagement models
• Awareness of country-specific regulatory and compliance considerations
• Strong stakeholder management across country and global teams

Ability to work in cross-functional, multi-geography environments

• Project Manager experience with strong consulting skills.
• Desired Analytical Thinking, Brand Awareness, Business Analytics, Change Agility, Cross-Functional Collaboration, Digital Marketing, Marketing Strategies, Media Campaigns, Project Management, Project Planning, Sales, Stakeholder Engagement, Stakeholder Management, Waterfall Model

Preferred

• Experience in CRM migration programs (Veeva or Salesforce highly preferred)

Familiarity with Salesforce Life Sciences Cloud data model

• Exposure to data migration tools, ETL processes, or integration middleware
• Experience working in global rollout programs across multiple countries