VIP Account Manager

About Growe Talents

Our client is an international online gaming company focused on delivering engaging and innovative gaming experiences, leveraging modern technologies to provide high-quality products and services for a global audience.

Responsibilities

• Manage a portfolio of VIP clients and provide personalized support to each user;
• Build long-term client relationships through regular communication and proactive follow-ups;
• Improve client engagement and retention through personalized promotions and campaigns;
• Monitor client activity and identify opportunities to improve portfolio performance;
• Coordinate with internal teams to resolve client issues and ensure a high level of service;
• Welcome new VIP clients, re-engage inactive users, and maintain accurate client records.

Requirements

• 1+ year experience in VIP account management;
• Strong English communication skills - Upper Intermediate level;
• Experience managing client requests independently and handling multiple priorities;
• Ability to build client relationships and provide personalized support;
• Experience working in the iGaming industry.
• It's a perfect match if you have those personal features:
• Strong communication skills, empathy, and a client-focused mindset;
• Proactive approach, ownership, and ability to work independently;
• Strong organizational skills, attention to detail, and reliable follow-through;
• Adaptability, willingness to learn, and ability to stay calm in challenging situations

Benefits

• Our clients offer competitive benefits to support your professional and personal growth, including:
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
• Dynamic Work Environment.
• Apply, and let your growth journey begin.