Resolve users IT software and hardware issues onsite or remotely.
Communicate to users via chat/f2f/emails to determine the nature of any problems.
Onboarding and Offboarding activities and processes are properly tracked and followed.
Setting up accounts for new staff, ensuring that all platforms used by the company are installed.
Maintain and outperform KPIs/SLAs and CSAT scores.
Business travel may be required within local markets.
Logging and tracking of Internal user IT issues to ensure prompt resolution.
Administration, planning and installation of Windows and Mac systems.
Configure and coordinate computer hardware, software, printers, door access and CCTV.
Basic network troubleshooting Support Audio/Visual requirements for the site, including meeting rooms, internal business meetings.
Managing the company’s IT assets.
Actively helps implement changes.
Experience in helpdesk or 1st level support. Great team player who knows how to troubleshoot issues and topics. Ability to work independently, own problems end-to-end and be a fast & eager learner. High service orientation and customer skills Excellent verbal and communication skills (Laos & English) The following technical knowledge would be a benefit: Any ticketing system Endpoint management Windows and MacOS installation Basic IT networking knowledge
Benefits
Periodic fun & engaging company events & team activities Opportunity to be a value-adding contributor to this fast-growing global company Challenging and fulfilling steep learning curve Health & Personal Accident Insurance Employee Discount Codes Phone Allowance Wellness Program (fitness/badminton/football)
