Technical Business Analyst, Product & Pricing Operations

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Responsibilities

• You'll Actually Be Doing Design, implement, and manage the configuration of our internal CPQ (Configure, Price, Quote) systems.
• Own end-to-end governance of quoting rules, including impact analysis, UAT support, defect resolution, and continuous optimization of rule frameworks and production support
• Proficiency in Q2C processes with the ability to proactively identify the upstream and downstream impact of business rules across related systems.
• Ability to translate complex technical requirements into clear, easy-to-understand language for functional and business stakeholders.
• Design and develop Automation frameworks to reduce human efforts and increase team efficiency.
• Support the operation and maintenance of existing and future CPQ infrastructure, including rule configuration, release management, environment management, data transformation, and migration.
• Lead all aspects of troubleshooting and bug fixing for published rules configurations and case management.
• Enable faster NPI and product launches by building reusable quoting rule patterns and automation frameworks that reduce manual intervention and errors.
• Should have done at least two end-to-end implementation of a CPQ project.
• Identify bottlenecks, inefficiencies, and areas for improvement in the product lifecycle.
• Influence partners, facilitate and steer group conversations and be clear with expectations and timelines.

Requirements

• The Technical Analyst role is a part of the Quoting Rules team within the broader Product & Pricing Operations space.
• The work is fast-paced and broadly impactful across the company with various partner engagements.
• Responsibilities include helping craft scalable solutions and processes with engineers and architects, working with support teams who support customers and our internal systems, as well as taking business requirements to translate them into concrete technical requirements.
• To succeed, a candidate will need to be analytical, have excellent critical thinking skills, and be able to prioritize, deliver on multiple requests at once, identify inefficiencies in the process, and build scripts to help us continually improve.
• This position is for the Hyderabad location only.
• Strong understanding of New Product Introduction (NPI) processes, with proven experience collaborating effectively with cross-functional stakeholders.
• Should possess a keen eye for identifying and automating manual tasks using scripting solutions.
• Flexible to support EMEA hours.
• Proficient in Salesforce administration, SOQL, Salesforce CPQ / Apttus CPQ / Approvals experience.
• Excellent communication, written, and customer service skills.
• Proven track record of leveraging generative AI tools (e.g., Claude) to drive measurable productivity gains, process improvements, and analytical outcomes within a team Exceptional analytical, troubleshooting, and decision-making skills.
• Ability to manage workload with minimal supervision, prioritizing accuracy of deliverables.
• B.E. or B.Tech in Engineering, Computer Science, or related disciplines or equivalent experience.
• 3+ years of technical and administrative experience in Salesforce Projects.
• 2+ years of experience in the configuration of a CPQ systems.

Preferred

• Candidates with experience in Python, Salesforce Agentforce, AI or other automation scripting tools will be preferred.

Benefits

• Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life.
• Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

This is an Office based position out of the Hyderabad Office.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form . Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.

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