KYC Senior Analyst - Markets

We are seeking a highly motivated and experienced Senior KYC Analyst at the C11-Manager level to join our dynamic team.

Responsibilities

• The successful candidate will be responsible for managing the periodic KYC refresh process for our EMEA country clients.
• This role requires a deep understanding of KYC regulations across the EMEA region, exceptional communication skills, and the ability to handle complex KYC records.
• KYC Analyst will also play a key role in training junior team members, driving process improvements, and ensuring a seamless client experience.
• Oversee and manage the end-to-end periodic KYC refresh process for clients in the EMEA region, ensuring timely and accurate completion of all reviews.
• Act as a subject matter expert for complex KYC records, providing guidance and resolution for challenging cases.
• Train and mentor junior KYC analysts, fostering their professional development and ensuring high-quality work output from the team.
• Identify opportunities for process enhancements and efficiency gains within the KYC workflow.
• Lead and participate in projects aimed at improving the overall KYC process.
• Serve as a key point of contact for EMEA clients, addressing their queries and ensuring a high level of client satisfaction.
• Proactively manage client relationships to prevent escalations.
• Ensure that all KYC records meet the highest quality standards and regulatory requirements.
• Handle any potential escalations with professionalism and efficiency.
• Provide support to the Team Lead on various ad-hoc activities, projects, and initiatives as required.
• A strong commitment to delivering excellent client service and managing client relationships effectively.

Requirements

• Proven experience in a senior KYC/AML role, with a strong focus on the EMEA region.
• In-depth knowledge of KYC/AML regulations and requirements across various EMEA jurisdictions.
• Excellent verbal and written communication skills are essential for interacting with clients, team members, and senior stakeholders.
• Strong analytical and problem-solving skills with the ability to work on complex KYC cases.
• Demonstrated ability to train and mentor junior team members.
• Ability to work collaboratively in a team environment and support team objectives.
• A proactive approach to identifying and resolving issues, with a focus on continuous improvement.

Preferred

• A bachelor's degree in Finance, Business, or a related field is preferred.
• Professional certifications such as CAMS are a plus.
• Professional certification such as CAMS (Certified Anti-Money Laundering Specialist) is highly preferred.
• Proficiency in a foreign language relevant to the EMEA region is a significant advantage.
• Familiarity with AI tools and their application in enhancing KYC processes is a plus.

Education

A bachelor's degree in Finance, Business, or a related field. ------------------------------------------------------ Job Family Group: Operations - Services ------------------------------------------------------ Job Family: Business KYC ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi’s EEO Policy Statement and the Know Your Rights poster.