Service Delivery Representative (Italian Speaker)

Join NQC, a leading provider of supply chain risk management solutions. As a Service Delivery Representative, you will support suppliers using NQC's platforms and web-based products, ensuring a high level of service and compliance. This is a permanent, full-time position with a hybrid working policy.

Hybrid working policy of 60% office-based

Responsibilities

• Fornire supporto professionale agli utenti esterni di NQC Ltd, gestendo le richieste in modo tempestivo e professionale.
• Partecipare al processo di validazione per garantire un servizio di qualità per l'utente della piattaforma, assicurando che eventuali modifiche o correzioni siano attuate in modo tempestivo.
• Collaborare con team interfunzionali per supportare i clienti e i fornitori con le domande trattate all'interno del dipartimento di Service Delivery.
• Knowledge of and experience in a support centre or customer contact centre
• Works collaboratively with cross-functional teams and acts as a team player while supporting colleagues
• Plans and prioritises activities and resources to maximise performance and minimise errors
• Communicates and receives ideas, views and information to achieve understanding
• Is consistently motivated, committed and able to perform duties in all situations

Requirements

• Fluent in both English and Italian in both verbal and written form
• Ability to deal with a workload which may include conflicting demands on time

Effective time management and organisation

• Effective interpersonal skills, with the ability to develop good working relationships with people at all levels
• Beneficial: Fluent in one of the following languages in both verbal and written form; French, German, Spanish, Mandarin, Japanese, or Brazilian Portuguese
• IT literacy, competent in the use of MS Office/G Suite applications, and a willingness to learn bespoke NQC systems
• Thinks creatively and embraces opportunities for change
• Champions NQC’s values and consistently acts in a principled, open and conscientious manner, challenging unacceptable behaviour

Preferred

• Experience of providing audit or compliance services to customers is highly desirable