Customer Experience Associate

Join Robinhood, a fast-paced and high-performing team focused on revolutionizing the financial industry. As a Customer Experience Associate, you will provide exceptional support to our users, helping them navigate complex financial topics and platform tools. You will also drive continuous improvement by identifying ways to enhance the customer experience. This role offers an opportunity to grow your financial services expertise and make a meaningful impact on our customers' experience.

• Provide an exceptional experience for customers through phone, email, and chat channels, helping them navigate financial topics and platform tools.
• Drive continuous improvement by identifying and communicating improved ways to serve our users based on real-time feedback and interaction trends.
• Resolve customer inquiries by exercising independent thought and judgment to find the best solutions in a fast-paced environment.

• Excellent written and verbal communication skills with the ability to explain complex topics clearly
• Experience working in a customer support environment is preferred
• Effectiveness and willingness to adapt to customer experience delivery through both phone and written channels
• Ability to work the required shift for a 24/7 model
• A passion for supporting customers through various channels and the ability to quickly defuse anxiety through exceptional service skills
• A Bachelor’s degree or prior experience in the financial services industry is a plus
• Comfortable with a fast-paced, evolving landscape and eager to embrace skill development through coaching and feedback
• Ability to exercise independent thought, prioritize tasks in a multi-task environment, and adapt to new challenges