Technical Support Specialist (Back Office)

Join ServiceTitan as a Technical Support Specialist (Back Office) and become a subject matter expert in our software. You'll assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions. You'll also provide comprehensive technical solutions to resolve customer issues quickly and efficiently. Enjoy benefits such as flexible time off, fully paid medical, dental, and vision coverage, and a 401(k) match.

• Act as the first point of contact to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions.
• Become a product expert and develop creative solutions and workflows that best meet customer needs.
• Provide comprehensive technical solutioning directly to ServiceTitan’s customers to resolve customer issues with high quality and speed.

• Bachelor’s degree preferred or equivalent experience in technical support
• Home/Commercial Service Industry knowledge a plus
• Customer-centric mindset, desire to learn, and can-do attitude
• Self-motivated and able to master complex software
• Strong communicator in both written and verbal form
• The ability to translate complex technical issues into tangible solutions
• Creative, out-of-the-box solutioning skills
• An efficient, effective, and resourceful problem-solver with strong critical thinking skills, and troubleshooting abilities
• Excellent people skills: must be empathetic, patient, confident, good-humored, and able to interact well with a broad spectrum of personality types
• Team player
• Ability to thrive in a feedback-oriented culture and stay level-headed in a challenging, rapidly changing environment
• Intelligent, self-motivated, quick thinking, and fast learning
• Ability to prioritize, multi-task, and perform effectively under pressure