Saver Services Manager

Join our team as a Saver Services Manager, where you will lead a hybrid team of onshore and offshore service associates. You will be responsible for ensuring exceptional customer experience, maintaining high service standards, coaching team members, and driving continuous improvement. You will collaborate with cross-functional teams to enhance service delivery and identify process efficiencies.

• Lead, mentor, and develop a team of 12-15 client service professionals, setting performance expectations and tracking key metrics.
• Ensure timely, accurate, and empathetic responses to inbound client inquiries via email, chat, and phone, while overseeing the processing of plan documents and service-related tasks.
• Collaborate with internal teams to refine workflows and optimize service processes, driving initiatives to improve efficiency and increase client satisfaction.

• Strong communication skills—both verbal and written—with the ability to coach others in effective client interactions
• Ability to adapt to a rapidly evolving business environment and drive positive change
• Experience with helpdesk and CRM platforms (e.g., Zendesk, Jira) is a plus
• 3+ years of experience in customer service, client support, or operations, with at least 1-2 years in a leadership or management role
• Strong problem-solving skills with the ability to analyze data and drive informed decisions
• Proven track record of leading high-performing teams in a fast-paced, client-facing environment

USD 80,000 - 90,000