Team Leader

Mission Australia as a Team Leader and use your leadership and case management experience to support a skilled team delivering high-quality, person-centred services. You’ll play an important role in guiding employees, supporting clients with complex needs, strengthening community partnerships and ensuring positive outcomes across the program.

About Mission Australia

Maximum-Term Contract (End Nov 2027) Classification: $108, 073 Make a meaningful difference while leading a passionate team supporting people and families in the community.

Responsibilities

• Opportunity Reporting to the Program Manager, you will provide day-to-day leadership, coaching and guidance to team members while supporting the effective delivery of program activities.
• You’ll also work directly with clients, providing person-centred case management and helping individuals build their capacity and transition towards greater independence.
• Key Responsibilities Lead, coach and support team members to deliver positive client outcomes.
• Provide person-centred case management to clients experiencing complex challenges.
• Develop holistic, strengths-based case plans and connect clients with appropriate supports.
• Provide oversight of rosters, case planning, goal plans and client documentation.
• Build strong relationships with community services, government agencies and other key stakeholders.
• Support continuous improvement and ensure services meet operational, quality and compliance requirements.
• Provide guidance and expert advice to team members and assist with resolving complex matters.

Requirements

• A relevant degree with experience, an Associate Diploma with substantial experience, qualifications across more than one discipline, or other relevant qualifications/experience.
• Experience supporting families facing multiple and complex challenges, including mental health, disability and domestic and family violence.
• Experience mentoring, coaching and providing guidance to team members.
• Strong communication, administration, problem-solving and relationship-building skills.
• The ability to manage competing priorities and make sound decisions in complex situations.
• You’ll also require a Police Check, Working with Children/Working with Vulnerable People Check, current Driver Licence and First Aid Certificate .
• If you’re an experienced community services professional ready to take the next step in leadership and make a genuine difference, we’d love to hear from you.