Director of Admissions

Regular, in-person attendance up to 5 days per week on campus/on site is an essential function of this position.

Responsibilities

• Ensures that the Admissions team meets pre-set goals and performance standards for the continued success of the campus.
• Monitors employee staffing levels, lead flow, planning and implementing local area marketing initiatives.
• Works with the Marketing Team.
• Monitors High School lead generation activity.
• Ensure compliance standards are met, and policies are adhered to.
• Recruit, train, manage, supervise and motivate Admissions and support staff.
• Ensure that phone calls are evaluated for each Admissions Representative biweekly and interviews are evaluated for each Representative once monthly.
• Conduct Professional Standards evaluations on a quarterly basis.
• Conducts annual and semi-annual performance reviews of each employee reporting to Admissions.
• Works with peer departments to ensure overall success of the campus by delivering excellent customer service and student experience.
• Observes interviews and listens to phone calls to provide feedback and coaching to ensure successful performance.
• Reviews all inbound recorded calls within 72 hours to ensure accurate lead entry and proper handling of calls by front desk.
• Ensure staffing schedules/shifts are arranged to ensure full coverage for inbound leads during hours of operation.
• Monitor and respond appropriately to public reviews and mystery shops.
• Track, monitor and report on progress toward start goals.
• Coaches and develop Admissions Representatives identified as potential leaders to prepare for future admissions director roles.
• Works with the campus management team to ensure adequate resources to meet admissions goals.
• Reviews daily and weekly performance with admissions standards.
• Submit reports, forecasts and other documents as required accurately and on time.
• Work closely with the Financial Aid department to hold STITCH/GAP meetings in order to maintain excellent customer service and interview to start performance.
• Works with the campus Executives and Regional Directors to periodically assess whether admissions policies and procedures are meeting the goals of the campus.
• Plans and conduct campus-based events like open houses, orientations etc.
• Conduct daily standups and weekly team meetings to build team cohesiveness, review progress toward goals, policies and procedures, and best practices.
• Correspond with prospective students, applicants, and others seeking information on admissions standards.
• Provides input for budgets, training meetings, campus facilities, etc.
• Ensure that the business professional dress code is followed by all Admissions staff members Monday through Friday.
• Completes other projects and duties as assigned.
• Must have high integrity, solid business acumen including numerical and analytical ability.
• Must be reliable and presentable as a leader on the campus in a department with student-facing duties.
• Provides guidance throughout the admissions process.
• Has high energy and is committed team player with excellent leadership capabilities; must have ability to train and develop subordinates.
• Fast paced, dynamic and collaborative team environment, internally and externally.
• Comply with all policies and standards.
• This role requires on-site collaboration with students, faculty, and staff.
• As a leading healthcare education organization, Unitek Learning’s family of schools helps thousands of students launch and accelerate their careers every year. As a rapidly growing and highly successful company, Unitek is also a great place to pursue a rewarding and challenging career. We offer a competitive salary, generous benefits, unlimited growth potential, and a collegiate work environment.

Requirements

• Familiarity with CRM, CampusVue and Proficient in MS Office.
• Superior verbal and written communications skills.
• Education, Experience, Knowledge, Skills and Abilities: Bachelor’s degree preferred. Must have 3 – 5 years’ experience as a DOA managing multiple admissions staff members, with a similar program mix and student volume required. Demonstrated proficiency with enrollment management practices. Candidates must possess strong organizational skills, leadership, development, and implementation skills. Ability to multi-task, excellent written and verbal communication skills; communicate effectively with individuals of diverse socioeconomic and multi-cultural backgrounds; respect and ethics required.

Benefits

• We Offer: Medical, Dental and Vision starting the 1st of the month following 30 days of employment 2 Weeks’ starting Vacation per year. Increasing based on years of service with company 12 paid Holidays and 2 Floating Holiday 401K with a Company Match Company Paid Life Insurance at 1x’s your annual salary Leadership development and training for career advancement Tuition assistance and Forgiveness for you and your family up to 100% depending on program