Advanced Brokerage Operations Professional, Licensed (Remote)

This position is part of the Investment Advisory Operations (IA Ops) team and serves as a primary operational resource for managed account programs. The role provides support to advisors, field partners, vendors, and internal brokerage teams through operational expertise, problem resolution, and service execution.

Responsibilities

• The IA Ops team is accountable for answering incoming phone calls/chats/emails, processing managed account related updates, supporting rebalances, and generating and analyzing reports.
• This team member will develop a strong understanding of managed account products (SMA/UMA/APM/FSP) and a strong grasp of managed account related concepts (Tax Overlay, DCA, Block Trades, Fee Based Billing).
• The ideal candidate will leverage this knowledge to provide operational guidance, resolve issues, and support the successful implementation and ongoing management of advisory solutions.
• Serve as a primary operational resource for managed account programs by responding to advisor and internal inquiries through phone, chat, and email channels.
• Process managed account maintenance requests, account updates, rebalances, and other operational activities accurately and efficiently.
• Develop and maintain subject matter expertise in managed account platforms, products, and operational processes.
• Partner closely with Envestnet and other external vendors to resolve issues, support platform enhancements, and improve the advisor experience.
• Assist advisors in implementing investment management strategies by leveraging third-party money managers and available managed account solutions.
• Monitor, analyze, and resolve operational inquiries while meeting established service level expectations and quality standards.
• Document advisor, vendor, and custodian communications within Salesforce and other designated systems.
• Stay current on operational policies, procedures, regulatory requirements, and platform enhancements impacting managed account programs.
• Test, learn, and support the implementation of new managed account functionality and enhancements before release to the field.
• Maintain working knowledge of brokerage and advisory systems, including Envestnet, Wealthscape, FBSI, and Thrivent proprietary applications.
• Build and maintain strong working relationships with advisors, internal business partners, custodians, and external vendors.
• Generate and analyze reports to support business operations, service delivery, and platform management.
• Contribute to team success by collaborating with peers, providing operational coverage, and supporting departmental initiatives.

Requirements

• Qualifications High school diploma or equivalent required.
• 1-2 years of experience in financial services, brokerage operations, advisory operations, or a related field.
• FINRA Series 7 and 63/65 or 66 licenses required, or the ability to obtain required licenses within 90 days of hire.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office applications, particularly Excel and Word.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities and adapt in a fast-paced environment.
• Strong problem-solving and analytical skills with a focus on delivering exceptional service.

Preferred

• Qualifications Bachelor's degree or equivalent combination of education and relevant experience.
• 3+ years of customer service experience and 2+ years of experience within a brokerage, advisory, or wealth management environment.
• Experience supporting managed account programs and platforms.
• Familiarity with Envestnet, NFS/Fidelity, Wealthscape, NetX360, or similar wealth management systems.
• Experience training or educating advisors, financial professionals, or staff.
• Call center or service operations experience.
• Other Critical Factors Flexibility to work varying schedules based on business needs, operational priorities, and service volume forecasts Pay Transparency Thrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose.

Pay

We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent.

The applicable salary or hourly wage range for this full-time role is $22.92 - $31.01 per hour, which factors in various geographic regions.

The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.

Benefits

• Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives.
• That extends to our benefits.
• various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits.
• Eligibility for receipt of these benefits is subject to the applicable plan/policy documents.

Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion. Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex , gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state , or federal law. This policy applies to all employees and job applicants. Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation , please let us know by sending an email to [email protected] or call 800-847-4836 and request Human Resources. #Remote