Head of Advisor Technology - Americas

Provides the strategic direction, oversees and leads a team of technical support staff who design, develop, test, implement and monitor software and tools.

About Vanguard

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection.

We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

Responsibilities

• Acts as a subject matter expert and thought leader, and manages the implementation of divisional products.
• Leads the evaluation and selection of IT vendor products.
• Partners with leaders to strategize and effectively shape IT demand that will deliver business impact.
• Core Responsibilities 1.
• Hires, evaluates, and supervises crew.
• Provides guidance and training as necessary to develop crew.
• Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures.
• 2.
• Provides full strategic ownership for delivering software releases relating to the product for the business units, managing the testing, evaluation, and selection of IT vendor products.
• Works with business clients to determine scope, and develops and implements environmental requirements for each project.
• 3.
• Develops and implements staffing and operational plans.
• Effectively leverages various staffing options and manages a global workforce.
• Develops and implements short and long term department goals and ensures alignment with the overall strategy.
• Monitors service delivery metrics and overall performance.
• 4.
• Develops and implements changes to department policies and procedures to meet changing business needs and to achieve department objectives.
• Identifies opportunities for continuous improvement and implements appropriate strategies and technologies for building products and delivering services.
• 5.
• Leads quality initiatives to improve the delivery of service levels.
• Plans, develops, and executes short and long range goals to ensure divisional success.
• 6.
• Develops and maintains relationships with key stakeholders to provide long-term collaborations and deliver successful business outcomes.
• 7.
• Reviews expenses and ensures department operates within budgetary guidelines.
• Leads the strategy and execution to build, buy, and integrate business technology solutions.
• 8.
• Ensures staff complies with information technology and information security policies and procedures, and verifies that deliverables meet requirements.
• 9.
• Participates in special projects and performs other duties as assigned.

Requirements

• Minimum of ten years related work experience, with at least five years of project management experience.
• Undergraduate degree or equivalent combination of training and experience.

Preferred

• Graduate degree preferred.