Telecommunications Operator

It’s the way you want to be treated.

About Silver Cross

• Silver Cross Hospital is an extraordinary place to work.
• We’re known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve…and for each other.
• Come join us!

Responsibilities

• Answer incoming calls, greeting callers, providing information, and transferring calls.
• Assists callers in determining the proper department or person they want to be connected.
• Assists in calls where speed and accuracy are essential.
• Performs clerical duties such as typing, filling, documenting, and other miscellaneous duties.
• Maintains an organized Directory with updated information such as on-call schedules, updated and current telephone numbers/addresses, etc.
• Follows all HIPPS laws and regulations.
• Route emergency calls appropriately.
• Contacts security and maintenance staff members when necessary.
• Daily Census.
• Utilizes Meditech/MOX, Outlook, and Cerner for e-mail, patient/physician look up.
• Acts upon and follows policy and procedure for all emergency codes and disasters.
• Utilizes and Maintains Air Messenger Pro paging.
• Utilizes and maintains ComNet overhead paging and zone paging.
• Utilizes and maintains ARC Call System.
• Pages appropriate personnel audibly via paging through the Cisco switchboard system & CES.
• Pages physician and staff via Microsoft Outlook.
• Monitoring Fire (Siemens), generator, and security systems (Cure).
• Monitors alarms and contact proper personnel when needed.
• Utilizes and monitors Rauland - Nurse Call.
• Utilizes and monitors Security radio.
• Dispatching Building Services during meetings, after hours and on weekends.
• Operators are responsible for documenting the incident and dispatching the technician on call.
• Dispatching Home Health after hours and on the weekends.
• Operators are responsible for documenting the incident, managing the home health on call schedule, documenting patient information, and contacting the nurse on call.
• The Operators are a backup for Security and takes their calls when no one is available.
• Operators train new hires (operators) and the Security staff.
• Pro Operate TDD and Pacific Interpreters to process calls requiring special attention.
• Provides information on patient location and is familiar with call restrictions of each area.
• Ability to provide an appropriate initial response to irate callers and contact appropriate staff and escalate call.

Pay

The expected pay for this position is listed below: $16.36 - $19.22 The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more.

Benefits

• Various, Part-time Department: TELECOMMUNICATIONS Benefits for You At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members.
• Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full-time and Part-time employees which includes: · Medical, Dental and Vision plans · Life Insurance · Flexible Spending Account · Other voluntary benefit plans · PTO and Sick time · 401(k) plan with a match · Wellness program · Tuition Reimbursement Registry employees who meet eligibility may participate in our 401(k) Savings plan with a potential match.
• However, registry employees are ineligible for Health and Welfare benefits.