Veterinary Client Service Representative

Veterinary Client Service Representative

Animal Wellness Center | Crozet, VA

At Animal Wellness Center, we're dedicated to providing compassionate, high-quality veterinary care for pets and the people who love them. Our close-knit team takes pride in creating a welcoming, supportive environment where clients feel cared for and every patient receives exceptional attention.

We're looking for a friendly, organized, and service-focused Veterinary Client Service Representative to join our team. Whether you're an experienced veterinary CSR or bring exceptional customer service skills from another client-focused industry, we'd love to meet you. If you enjoy helping people, love animals, and thrive in a collaborative environment, we encourage you to apply!

Responsibilities

• As one of the first people our clients interact with, you'll play an essential role in creating a positive experience for every patient and pet owner.
• Some of the responsibilities you will own in this role:
• Welcome clients and patients with warmth, professionalism, and compassion
• Answer incoming phone calls and schedule appointments efficiently
• Obtain and document accurate patient histories
• Process invoices and payments accurately

Verify vaccination status and required testing

• Communicate patient arrivals and treatment needs with doctors and technical staff
• Prepare prescriptions, prescription diets, and over-the-counter products as directed by a veterinarian

Maintain accurate medical records and client information

• Support daily hospital operations to ensure a seamless client experience
• This description is not intended to be an exhaustive list of responsibilities. Duties may change based on hospital needs.

Requirements

• Ability to lift up to 30–50 pounds

Preferred

• Previous veterinary reception experience is preferred but not required
• Strong customer service experience in veterinary, medical, hospitality, retail, or another client-focused environment is welcomed
• Excellent communication and interpersonal skills
• Passion for providing exceptional client service
• Strong organizational skills with the ability to multitask in a fast-paced environment
• Comfortable learning new computer systems and technology
• High school diploma or equivalent

Pay

$15.00 - $17.00 / hour

Benefits

• $15.00–$17.00/hour, based on experience, skills, and qualifications.
• Gain access to ongoing learning opportunities and career growth programs.
• Medical, dental, and vision coverage to support your well-being.

Exclusive Pet Care Discounts

• Significant savings on pet exams, treatments, and boarding.
• Recharge with paid vacation and personal days.
• 401(k) with Company Match
• Invest in your future with our retirement savings plan.