Collections Specialist

Responsibilities

• Assist applicants with verifying eligibility and processing of loan request.

Review, determine qualification and Process loan applications

• Explain to applicants the different types of loans and credit options that are available, as well as the terms of those services
• Review loan agreements to ensure that they are complete and accurate according to policy
• Correspond with applicants to improve application and respond to questions about the process

Update documentation as and when requested

• Provide enthusiastic, courteous and exceptional service to enhance customer satisfaction.
• Develop good product knowledge and use it to resolve issues

Maintain performance standards of the company

• Maintain current product knowledge by using available resources post training
• Adhere to stated policies and procedures of the Company Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility EDUCATION AND EXPERIENCE: Minimum 3 CXC passes including

Requirements

• A Aptitude for multitasking (work with multiple interfaces)
• Prior call center experience a plus

Must be willing to work onsite

• Must be flexible to work any 5 days between Monday to Saturday - (Saturdays are Mandatory) and or public holidays
• Must be willing to work a schedule between 6:30 am to 10:00 pm SKILLS NEEDED: Very good written and oral communication skills
• Excellent persuasive skills
• Results orientation Ability to think critically
• Detail orientation Assertiveness Must be analytical
• Team Player Innovative & strategic
• Tenacity Openness to constructive criticism

Benefits

• Get Sundays off and an opportunity to earn extra with our high Incentive package!