ES Operations & Program Specialist - Polish speaking

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About Salesforce

Here, ambition meets action.

Tech meets trust.

And innovation isn’t a buzzword — it’s a way of life.

The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era?

Employee Success People Services is evolving beyond traditional HR Shared Services.

As we reimagine the employee experience in a digital-first world, we are strengthening our operations through knowledge-driven support, AI-enabled optimization, and content-led case deflection strategies.

We are seeking an ES Operations & Program Sr.

Your initial flagship initiative will be helping lift and scale our support model into Poland, leveraging your background in Polish HR operations to ensure a successful go-live before taking on future regional and global programs.

Responsibilities

• You'll Actually Be Doing Go-Live Ownership: Serve as the regional lead supporting our upcoming Poland expansion, including policy reviews, process mapping, and go-live readiness.
• This is the role's top priority — once Poland support is stable, focus expands to the broader queue management and program responsibilities below.
• Adapt and scale ES operations into additional EMEA markets and global strategic initiatives as programs evolve.
• Support regional processes, including leave of absence, benefits administration, and core time-off policies.
• Champion case deflection by identifying knowledge gaps, authoring self-service articles, and leveraging AI-driven insights to reduce case volumes.
• Confidentially manage escalated employee inquiries through tools including Salesforce Service Cloud, PeopleForce, and BaseCamp.
• Participate in UAT testing for tool and system enhancements, and train global team members on new processes and workflows.
• Execute complex Workday HCM transactions across the Hire-to-Retire lifecycle, maintaining high data integrity and compliance with local regulations.
• Monitor queue performance metrics, resolve operational bottlenecks, and drive continuous workflow improvements.
• Partner with Recruiting, Payroll, Employee Relations, and Legal/Compliance teams to handle complex data scenarios and deliver seamless end-to-end service.
• Manage cases in the Recruitment Operations Queue and process related Workday transactions.
• Perform background investigation/adjudication and partner with Technology teams on system testing for enhancements.

Requirements

• To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
• Specialist with 4–5 years of HR operations or shared services experience.
• In this role, you will focus on core data queue management and daily operations across the EMEA region and globally, while contributing to strategic HR programs.
• Apply Polish HR operations and labor law knowledge to ensure compliant, successful stand-up of support in the region.
• 4–5 years in HR Operations or Shared Services, including prior experience supporting employees in Poland.
• Fluency in Polish and English (written and spoken).
• Hands-on experience with Workday HCM and HR ticketing/case management systems (e.g., Salesforce Service Cloud or similar).
• Solid operational understanding of Polish labor law and HR compliance requirements.
• Bachelor's degree or equivalent practical experience.
• Experience writing knowledge base articles, driving self-service adoption, or managing HR documentation ecosystems.

Preferred

• Even Better If...
• Familiarity with AI-powered support models, chatbot optimization, or HR process automation tools.

Benefits

• Experience in fast-paced, multi-country HR environments with shifting pro Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life.
• Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best .
• Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.
• Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Accommodations

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workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.