AM Parts Sales Coordinator

At ProMach, we look for people who want to shine.

About Promachbuilt

Here, you can grow your career, share bold ideas, and make a real impact.

Do we have your attention?

• Keep reading.
• We offer an open, communicative environment that fosters individual initiative.
• 5,000 list of the fastest growing private companies in the U.S. seven times.
• We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.
• We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company.

Responsibilities

• Responsible for processing spare parts orders from estimating through shipping.
• Work with Engineering and Operations to resolve customers’ parts inquiries.
• Responsible for customer communications for both spare parts orders.
• Works with Shipping/Receiving team on deliverables.
• Researches part numbers, equipment records, bills of material, drawings, and order history to identify the correct replacement parts for customers.
• Monitors open quotations and orders and follows up on outstanding information, approvals, and internal action items.
• Ensures appropriate pricing, discounts, freight charges, surcharges, taxes, and commercial terms are applied to quotations and orders.
• Maintains accurate case notes, order records, customer correspondence, and supporting documents to provide clear transaction history.
• Follows up on open quotations and customer inquiries to support order conversion, customer satisfaction, and aftermarket revenue.
• Escalates pricing discrepancies, technical concerns, delivery risks, and customer issues to the appropriate internal team or supervisor.
• Protects confidential customer, pricing, and company information and follows all applicable quality, safety, and business policies.

Requirements

• Training/ Education Highschool Diploma; Post-Secondary education and/or experience relevant to the position
• Experience 2: – 5 years of customer service experience · Minimum 2-5 years in parts and service role with preference in the manufacturing or packaging automation industry
• General Competencies · Strong customer service focus.
• (Microsoft Office – Word/Excel,) ERP systems – Syteline preferred.
• Strong written and verbal communication skills in English Demonstrated excellence in organization and time management skills What’s in it for you?

Benefits

• There's no monopoly on innovative ideas or limits to how far you can advance with our team.
• We pride ourselves in being a company where people are happy and choose to build a career.
• In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck.
• Total compensation includes your salary, a comprehensive medical/dental program, as well as a generous paid time off program, and a retirement savings plan with a company match (starting day one!).
• And because we understand the importance of feeling protected, you are eligible after three months of employment!
• from $36 per hour Pro Mach, Inc. was named to the Inc.
• You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day.
• Curious about life at ProMach?

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