Colleague Support Host

Are you passionate about delivering exceptional customer service and creating memorable experiences? We are looking for a professional, friendly, and proactive Colleague Support Host to join our team. In this role, you will play a key part in ensuring every guest, visitor, and colleague receives a first-class experience, helping to create a positive and lasting impression of NatWest.

As a Colleague support Host, you will be responsible for delivering the highest standards of customer care and personal service across the workplace. Acting as a welcoming and knowledgeable point of contact, you will support a wide range of stakeholders, ensuring their experience is seamless, professional, and engaging.

About WSH Group

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Responsibilities

• You will interact with employees, visitors, event delegates, VIP guests, and colleagues, providing a warm welcome and maintaining an environment that reflects service excellence at all times.
• Deliver outstanding customer service to all guests, visitors, and colleagues.
• Create a welcoming and professional environment throughout the workplace.
• Support employees and visitors with enquiries and provide assistance where required.
• Ensure meeting rooms, events, and visitor areas are presented to the highest standards.
• Welcome and assist event delegates and VIP guests, ensuring a seamless experience.
• Build positive relationships with stakeholders and act as an ambassador for the NatWest brand.
• Proactively identify opportunities to enhance the visitor and colleague experience.
• Maintain excellent communication with colleagues and client teams.

Requirements

• We're Looking For A passion for customer service and hospitality.
• Strong communication and interpersonal skills.
• A professional, confident, and approachable manner.
• The ability to remain calm and organised in a fast-paced environment.
• Excellent attention to detail and presentation standards.
• Previous experience within hospitality, customer service, reception, or workplace experience environments is desirable.

Why Join Us?

• Work in a professional and dynamic environment.
• Opportunity to make a real impact on the experience of colleagues and visitors.
• Develop valuable customer service and workplace experience skills.
• If you enjoy interacting with people, take pride in delivering exceptional service, and want to be part of a team that sets the standard for visitor experience excellence, we'd love to hear from you.
• We're looking for someone who is passionate about delivering outstanding customer service and creating exceptional experiences for others.
• You will be an excellent communicator with a keen eye for detail, able to remain professional and organised in a busy environment.
• Have excellent communication and interpersonal skills.
• Demonstrate exceptional attention to detail.
• Be proactive, flexible, and willing to take initiative.
• Possess a positive, can-do attitude and a strong customer-focused approach.
• Be confident in building rapport and developing positive relationships with a wide range of people.
• Thrive in a fast-paced environment and be able to manage multiple requests simultaneously.
• Remain calm, professional, and solution-focused under pressure.
• What's in it for you? Excellent holiday allowance Pension contributions, Life insurance Enhanced annual leave Recommend a Friend Bonus Scheme Thank you voucher scheme. 24-hour personal helpline for employees, providing counselling & information services. Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more. Our Training Academy provides excellent training and development opportunities for our people.

Preferred

• Have previous experience in a customer service, hospitality, reception, or front-of-house role (essential).

Benefits

• Be part of a team dedicated to delivering exceptional service.

Apply today!

Hours

Monday - Friday 8 hour shift between the hours of 6am and 6pm with unpaid half an hour lunchbreak Salary: £28,376