Consumer Experience Specialist

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ.

All while understanding that together we are even better.

About Ah

Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team.

Responsibilities

• Day (United States of America) Address: 1035 RED BUD RD NE City: CALHOUN State: Georgia Postal Code: 30701 Job Description: Work Schedule: Monday–Friday, 8am–5pm Resolves consumer inquiries accurately and promptly.
• Adheres to established workflows, scripting, and department greetings to ensure accurate demographics, insurance information, and authorizations.
• Assesses supported department schedules to maximize utilization of resources and avoid scheduling conflicts.
• Initiates insurance eligibility at the time of scheduling to ensure timely authorization procurement for reimbursement.
• Maintains current and thorough knowledge of all educational materials necessary to perform department services.
• Researches issues thoroughly and takes appropriate action to promptly resolve them.
• Documents all interactions thoroughly and updates consumer records consistently in the relevant technology systems.
• Achieves individual key department performance objectives, such as quality assurance and productivity.
• Other duties as assigned.

Requirements

• Ability to articulate the mission of AH and the CxC Required Strong attention to detail and ability to take initiative to resolve inquiries and issues
• Demonstrated personal commitment to promoting and providing excelled customer service
• Demonstrated interpersonal, customer relations, and communication skills; remains patient while interacting with consumers and colleagues
• Exhibits desire to continuously learn, improve service delivery, and work in a team environment
• Ability to listen and document notes simultaneously
• Ability to read, analyze, and interpret verbal and written instruction
• Maintains high energy and positive attitude

Ability to remain calm under pressure

• Adapts quickly to change and balances multiple priorities in a fast-paced environment with changing priorities
• Ability to effectively present information and respond to questions from consumers, peers and management
• Ability to define problems, collect data, establish facts and draw valid conclusions
• Demonstrate organizational, time management and priority setting skills
• Seeks to build trust, respect and credibility with all partners through full, honest, consistent, and coordinated communication

Demonstrates regular, consistent and punctual attendance

• Effective communicator in English, both orally and in writing
• Microsoft Office Suite programs and basic keyboard typing skills
• Technological aptitude to master multiple programs and technologies, including CRM, telephony, electronic health records, and other potential systems
• Associate Preferred High School Grad or Equiv Required Work Experience: 1+ year prior experience in a call center or customer service environment

Benefits

• All the benefits and perks you need for you and your family: Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance Paid Time Off from Day One 403-B Retirement Plan 4 Weeks 100% Paid Parental Leave Career Development Whole Person Well-being Resources Mental Health Resources and Support Pet Benefits Schedule: Full time

Required Pay Range

$16.51 - $26.42 This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.