Senior Claims Representative

Mid-Continent Group , a subsidiary of Great American, based in Tulsa, Oklahoma, specializes in commercial casualty coverages with an emphasis on general liability for the construction, energy, and difficult-to-place business in other industries. Mid-Continent Group provides a broad selection of General Liability, Commercial Auto, Inland Marine and Umbrella products. Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you.

We are seeking an experienced casualty claims professional to join our team as a Senior Claims Representative.

About GAIG

• American Insurance Group, a Fortune 500 company, combines “small company” culture with “big company” expertise.
• Here, your ideas will be heard, and you’ll have the support to succeed.
• With over 35 specialty and property and casualty operations, there are always opportunities to learn and grow.
• At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results.
• Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.
• American’s culture is built on connection, shared learning, and strong relationships.

Responsibilities

• Job Functions and Responsibilities Manage a portfolio of commercial general liability and commercial auto claims throughout the United States.
• Investigate claims to evaluate coverage, liability, damages, and claim exposure.
• Obtain and analyze policies, reports, statements, medical records, expert opinions, and other documentation necessary to evaluate and resolve claims.
• Develop and execute effective claim resolution, settlement, and reserving strategies within assigned authority.
• Analyze and negotiate settlements to achieve appropriate claim outcomes.
• Communicate coverage positions and claim decisions to insureds, claimants, brokers, legal counsel, and business partners.
• Participate in mediations, arbitrations, depositions, settlement conferences, and trials as needed.
• Authorize payments within delegated authority and ensure timely and accurate claim handling.
• Maintain complete and accurate claim documentation, correspondence, reports, and settlement records.
• Collaborate with underwriting, marketing, risk engineering, and other internal partners to strengthen customer relationships and improve business results.
• Serve as a resource on casualty claims handling, coverage analysis, litigation management, and settlement strategies.

Requirements

• To support this, employees in this role are expected to be on-site a minimum of three days a week, with the potential to work two days remotely.
• Bachelor's degree in Business, Risk Management, Insurance, Finance, or a related field, or equivalent experience.
• Generally, 5+ years of commercial casualty claims handling experience.
• Experience handling commercial general liability and/or commercial auto claims.
• Strong analytical, negotiation, communication, and organizational skills.
• Knowledge of policy interpretation, coverage analysis, reserving practices, and litigation management.
• Ability to travel as needed.

Preferred

• Experience Experience handling claims arising from construction, energy, infrastructure, manufacturing, contracting, transportation, or other complex commercial casualty exposures.
• Experience managing catastrophic injury, fatality, large-loss, or complex litigation matters.
• Experience attending mediations, settlement conferences, depositions, and trials.
• Experience developing and executing claim resolution strategies on complex casualty matters.
• Professional designation such as CPCU, AIC, ARM, or progress toward designation preferred.

Pay

• Compensation varies by role, level, and location and is influenced by skills, experience, and business needs.
• Your recruiter will provide details about benefits and specific compensation ranges during the hiring process.

Benefits

• MCC Mid-Continent Casualty Company Benefits: We offer competitive benefits packages for full-time and part-time employees*.
• Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement.
• Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.
• Learn more at http://www.gaig.com/careers . *Excludes seasonal employees and interns.

• Core in-office days are Tuesday, Wednesday, and Thursday, but will be determined by business needs.
• The position will work a hybrid schedule in our downtown office in Tulsa, Oklahoma, or Cincinnati, Ohio.