Practice Manager

Position is responsible for supervising all day-to-day practice operations including administrative and clinical staffing, patient appointment scheduling, time of service collections activity, payment and claims filing accuracy/posting.

About Memorialhermann

• At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community.
• When we say every member of our community, that includes our employees.
• We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency.
• If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Responsibilities

• Principal Accountabilities Promotes the treatment of patients through efficient scheduling, clinical care and flow, collections processes, and outstanding customer service.
• Assists with planning, development, and direction of capital expenditures, business objectives, departmental goals, and special projects.
• Leads in the preparation of departmental compliance with regulatory requirements.
• Assigns work and manages the activities of practice personnel.
• Trains, monitors and evaluates staff as necessary.
• Understands the fundamental importance of customer service and develops processes and culture that support excellent customer service, the adherence to regulatory standards and the achievement of business objectives.
• Supports the instruction of educational programs that promote staff competency.
• Monitors quality improvement efforts and makes recommendations for change as necessary.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences.
• Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.

Requirements

• Bachelors degree preferred Licenses/Certifications: (None) Experience / Knowledge / Skills: Two (2) years in related healthcare experience

Effective oral and written communication skills

• Must be able to demonstrate knowledge in the eight (8) domains of medical practice management: business operations, financial management, human resource management, information management, organizational governance, patient care systems, risk management and quality management
• Strong direct performance management, tact and financial acumen preferred
• Basic knowledge of CLIA, HIPAA, NCQA, and OSHA medical office regulations
• Demonstrates a strong commitment to patient, provider, and employee satisfaction