Operations Specialist

ReliaQuest is seeking an Operations Support Specialist to serve as a key partner across the organization, ensuring high quality, on-brand operating center experiences for prospects, customers, teammates, and community partners. This role is designed for a proactive and detail-oriented individual who thrives in executing in a fast-paced environment. You will play a critical part in ensuring the office operates efficiently while maintaining brand standards.

Responsibilities

• Collaborate with cross-functional teams to establish and uphold office standards and guidelines that reflect a high-quality and consistent experience for prospects, customers, and teammates.
• Serve as the warm, welcoming connection at the front desk by greeting visitors, assisting with location logistics, and providing seamless support.
• Guide customers, guests, and candidates through check-in and deliver a professional handoff to appropriate team members.
• Partner with sales, customer success, and innovation teams to coordinate onsite customer and prospect meetings, innovation center sessions, customer training and other strategic engagements.
• Support campus recruiting on site and in operating center events.
• Assist with office space planning, moves, and modifications by aligning efforts with departmental needs and priorities.
• Maintain relationships with community partners and schedule teammates for events.
• Organize and support company-provided meals, and office events to support the needs of employees and organizational initiatives.
• Provide additional administrative support across departments, including calendar management andmeeting coordination.
• Book travel for new hires and customers.
• Serve as the communication hub between departments, property management, and vendors to ensure policies and processes are seamless and consistent organization-wide.
• Handle incoming and outgoing mail, deliveries, and additional logistics with attention to detail and timeliness.
• Coordinate travel arrangements including large company events.
• Support cross-functional projects, enabling departments to focus on strategic objectives while you manage operational execution.
• Order supplies, stock supplies and manage inventory.
• Maintain office cleanliness and repairs.
• Publish and maintain global digital signage across operating centers Do You Have What It Takes?

Requirements

• A positive attitude with the ability to independently make decisions, while functioning as a committed team player aligned with ReliaQuest’s vision.
• Service-oriented with a strong focus on improving experiences for internal teams and external customers.
• Detail-focused and extremely accurate in execution.
• Highly organized and flexible, thriving in adaptable, fast-paced environments.
• Resourceful, innovative, and confident, ready to contribute to the success of cross-departmental initiatives.
• Self-starter with proactive problem-solving skills.
• Previous office and customer-facing experience, with the ability to anticipate needs and exceed expectations.
• Strong verbal and written communication skills, adept at juggling multiple tasks and priorities.
• Proficiency in Microsoft Word, Excel, and Outlook along with the ability to adapt to new technologies.
• Bachelor’s Degree required; professional experience in a similar setting preferred.

Why it's worth it

This role will have the opportunity to make an impact and elevate the experience for anyone that comes through the ReliaQuest doors.