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Workshop Controller

Aureol Global Connections

Responsibilities

  • Aureol Global Connections · Carryduff, United Kingdom · — · Posted 2026-11-02
  • Assist and work closely with the Workshop Manager as required.
  • Drive service profitability through the upselling of parts and labour.
  • Liaise with the customer by providing cost updates, issuing estimates/quotations, and
  • gaining work authority. Relaying this information to the Service Administration staff and
  • Workshop Manager.
  • Update DMS following customer authority (Labour Time) and ensure that parts etc have
  • been ordered.
  • Ensure that there is a robust process in place so that costs do not exceed that authorised
  • by the customer.
  • Monitor the Technician "clocking system" to identify jobs that are exceeding their allocated
  • times and address these issues as appropriate with the Workshop Manager.
  • Ensure that there is a robust process in place so that all service documentation is returned
  • to you fully completed in a timely manner following work completion.
  • All job cards must be checked to ensure that the parts and labour correspond and that the
  • job cards are completed in line with company policy.
  • Ensure that where applicable, service documentation is uploaded unto the R2C system.
  • Early each working day, and ideally the previous evening, liaise with the Service
  • Administration team and Workshop Manager, to determine the job priorities and required
  • workshop throughout for the coming working day.
  • To manage the handover of complex or potentially contentious jobs to the Workshop
  • Manager and to ensure a full buy in as agreed with the customer.
  • Ensure that there is a process in place so that all service documentation is returned to you
  • fully completed in a timely manner following work completion.
  • Pass all completed jobs to service costing / warranty / administration for invoicing whilst
  • ensuring that costs are in line with customer expectations all work hours expended have
  • been documented

Workplace: on_site

Department: Recruitment Trip Manila - November 2026

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