Help Desk Analyst

Help Desk Analyst | KVC Health Systems Join a Team in the Top 1% for Work Wellbeing At KVC Health Systems, our employees are our greatest asset.

About KVC Missouri

• We are dedicated to fostering a positive and supportive work environment where you can perform at your best.
• KVC boasts a Work Wellbeing score of 83 on Indeed, placing us in the top 1% of employers nationwide.
• Join an organization where your growth and sense of belonging are priorities.
• KVC KVC Health Systems is a private, nonprofit organization and a national leader in behavioral healthcare, social services, and education.
• Our mission is to enrich and enhance the lives of children and families by ensuring every person is safe and connected to a strong family and a healthy community.
• Apply today to start your career with a team that values authenticity, compassion, and innovation.

Responsibilities

• The Help Desk Analyst serves as the primary point of contact for technical issues, providing both on-site and remote support across the agency.
• You will be responsible for supporting a variety of technologies, resolving problems independently, and assisting with technical support projects.
• Duties Respond to and triage technical support requests via phone and ticketing systems.
• Provide quality customer service for end-user support issues.
• Set up and manage user accounts, profiles, phone numbers, and voicemail.
• Troubleshoot hardware and software difficulties, resolving issues independently or escalating to Tier 2 support.
• Maintain organized IT work areas and equipment inventory.
• Identify end-of-life equipment for responsible recycling.
• Develop training documentation and knowledgebase articles for end users.
• Participate in occasional on-call responsibilities and travel as required.

Requirements

• Associate degree or equivalent job experience.
• Valid driver’s license and auto insurance; must meet KVC insurance requirements.
• 1–3 years of experience in a business environment with PC hardware, data networking, and software troubleshooting.
• Ability to adjust communication techniques for both technical and non-technical audiences.
• Strong initiative, accountability, and a customer-focused mindset.

Preferred

• Experience Degree in an Information Technology field.
• CompTIA A+ (Hardware & Operating Systems), CompTIA Network+, or MCP (Microsoft Certified Professional) certifications.

Location

On-site at Corporate Office in Olathe, KS Compensation: $20 per hour Requirement: Must reside locally within the Kansas City Metro area.