Practice Support Assistant

What’s in it for you? Optical Assistant Vacancy - Haine & Smith, Amesbury (Part-time 3 days) This is more than a role in optics - it’s an opportunity to become a key part of a patient’s journey to better vision and confidence. As a practice support assistant, you’ll be the first point of contact for our patients and a trusted guide throughout their experience with us. Combining exceptional customer care with developing clinical and technical skills, you’ll play a vital role in delivering outstanding patient outcomes. With structured training and support, you’ll progress into dispensing spectacles and advising on tailored optical solutions, building a long-term career in optics.

We are looking for a part-time Practice Support Assistant to join us in delivering outstanding patient care. You’ll play a key role in providing expert advice, sharing knowledge on frames and fittings, and delivering ongoing care that makes patients feel confident, comfortable, and cared for.

About Hakim Group

• Skill development – blend of customer care, clinical support, and technical expertise People-focused – build lasting relationships and genuinely help patients
• Variety – no two days are the same Impact – directly improve how people see and feel every day

Responsibilities

• Creating Exceptional Patient Experiences Welcoming patients and creating a warm, professional first impression

Managing appointments, enquiries, and correspondence

• Supporting patients throughout their visit with empathy and confidence
• Developing Optical Expertise Interpreting prescriptions from optometrists
• Advising on frames, lenses, and styling to suit lifestyle and needs
• Taking precise measurements to ensure perfect fit and comfort
• Supporting contact lens patients with handling and aftercare advice (with training)
• Carrying out initial pre-screening checks as part of the patient journey, preparing them for their clinical examination Hands-On & Technical Responsibilities Carrying out adjustments and minor repairs to spectacles
• Checking lenses and frames to ensure quality and accuracy
• Ordering and managing optical products and stock
• Maintaining attractive, well-organised frame displays
• Keeping the Practice Running Smoothly Handling daily administration including payments, banking, and reports

Supporting NHS processes and invoicing

• Maintaining excellent practice standards, cleanliness, and presentation
• Future With Us With ongoing training and support, you’ll gain the knowledge and confidence to: Dispense spectacles independently
• Provide expert optical advice
• Play a key role in patient care and business success

Requirements

• Makes This Role Exciting Career progression – full training to become a dispensing specialist
• We’re Looking For We’re looking for someone who is passionate about people and ready to grow.

A strong background in customer service

• Excellent communication skills with a natural ability to build rapport A positive, outgoing, and professional approach
• Attention to detail and pride in delivering high standards
• Commercial awareness and confidence recommending products A team-focused mindset with flexibility to support across practices
• Above All We’re looking for someone who genuinely cares.
• Someone who will go the extra mile to ensure every patient feels valued, supported, and confident in their vision.

Preferred

• Bonus (but not essential): Experience in optics or dispensing

Pay

Max GBP £25,000.00 Salary - Min GBP £25,000.00

Benefits

• No Sunday or bank holiday working
• Access to Health Cash Plan (claim cashback on healthcare purchases)
• Retail discounts Cycle to work scheme
• We offer a range of benefits designed to support your wellbeing, development, and work-life balance

Full driving licence and access to a car

What's Next? Click apply below and we will ensure you are contacted as soon as possible by one of our team.