Experience Manager - Horizontal Community

KAIZEN Asset Management Services is a leading Dubai-based property management firm established in 2006 and the region’s first ISO 9001:2015-certified provider. We deliver comprehensive solutions across Property Management, Community Management, Owner Affairs, Unit Management, and Handover Services, serving prominent real estate clients across the UAE.

We are excited to launch a new flagship project and are seeking an experienced Experience Manager with a strong background in horizontal community management, particularly villa and townhouse developments. The ideal candidate will have proven expertise in community operations, resident relations, and facilities coordination, with a passion for delivering exceptional living experiences.

Responsibilities

• Kaizen Asset Management Services · Dubai, United Arab Emirates · Full-time · Posted 2026-11-02
• Oversee community management, including financial management, maintenance, and resident experience.
• _Ensure compliance with all_ _relevant laws, regulations, and owners association bylaws._
• _Monitor_ _service providers’ performance, ensuring adherence to company SLAs and KPIs._
• _Develop and implement strategies to_ _optimize and grow_ _the buildings under management._
• _Collaborate with_ _cross-functional teams_ _to enhance service delivery and customer satisfaction._
• _Lead initiatives focused on_ _sustainability, environmental stewardship, and technology integration._
• _Establish and maintain strong relationships with_ _property owners, vendors, and authorities._
• _Regularly assess_ _building operations_ _to ensure efficiency and high standards._
• _Prepare and present_ _reports to senior management and clients._
• _Stay updated on_ _industry trends, best practices, and legal developments._

Requirements

• Bachelor's degree in Business Administration, Real Estate, or a related field (Master's degree preferred).
• Minimum of 5 years of experience in owners association management.
• certification in property management or owners association management (e.g., CMCA, M100, PCAM).
• Strong knowledge of local laws and regulations related to owners' associations.
• Exceptional communication and interpersonal abilities.
• Proficiency in financial management and reporting.
• Commitment to sustainability and environmental stewardship.
• Technologically sawy with experience in property management software.

Benefits

• _Opportunity to manage a_ _high-profile new project_ _with KAIZEN AMS._
• _A chance to contribute to_ _innovative and sustainable community solutions._
• _Collaboration with a_ _passionate and professional team_ _dedicated to excellence._
• If you are an experienced community management professional with a passion for delivering outstanding service and creating thriving communities, we would love to hear from you.