Front Office Coordinator - Part Time

We are looking for passionate people to join our team! McLeod Centers for Wellbeing is seeking a Part-Time Front Office Coordinator to join our Gastonia Opioid Treatment Program (OTP) in Gastonia, NC. This is an on-site role that will require travel to other McLeod Opioid Treatment Program clinics as necessary. How will you help us achieve our mission?

About McLeod Centers for Wellbeing

• At McLeod Centers for Wellbeing, our mission is to build a foundation of healing and hope based on equity, education, and evidence-based practice for all communities.
• A nonprofit founded in 1969 in Charlotte, North Carolina, we have since grown to be one of the largest providers of comprehensive substance use disorder treatment in western North Carolina.
• From initial assessment to customized aftercare, McLeod Centers provides compassionate, steadfast support for our patients’ journey to recovery.

Responsibilities

• Greet and assist visitors in a professional and courteous manner.
• Perform duties such as signing in guests, completing confidentiality agreements, and issuing visitor badges.
• Take incoming calls; answer questions and redirect them, as appropriate.
• Prepare and maintain patient records.
• Manage appointment scheduling and maintain calendars.
• Direct patients to the appropriate clinician for services.
• Facilitate patient fee payments.
• Balance the cash drawer at the end of each day and reconcile any discrepancies.
• Verify Medicaid eligibility, as needed.
• Handle incoming and outgoing mail and packages.
• Assist with administrative tasks such as data entry, filing, scanning, and photocopying.
• Order inventory, as needed.
• Coordinate with other departments to ensure seamless communication and workflow.
• Provide support to other team members, as needed.
• What are the qualifications needed for this role?

Requirements

• We are looking for a minimum of a High School diploma or GED equivalent.

Preferred

• Prior office administration experience, particularly in a healthcare setting with careful attention to patient confidentiality/HIPAA, is strongly preferred.

Benefits

• What we offer you as an employee: Benefits: Secure your future with a 401(k) plan, with company matches up to 3% after 90 days of employment and a free
• Enjoy paid time off and additional benefits such as bereavement and jury duty.
• Celebrate 9 paid observed holidays.
• As an employee of a non-profit organization, you qualify for Public Student Loan Forgiveness to assist with your student loans.
• Invest in your professional development with ongoing support and free continuing education opportunities across multiple disciplines.
• We also offer top-tier individual and group clinical supervision for professionals seeking CADC and LCAS licensures.

Bilingual applicants will receive an additional five percent (5%) pay differential, subject to verification of language proficiency. Research indicates that women and underrepresented groups tend to apply for jobs only when they believe they meet 100% of the qualifications. At McLeod Centers, we encourage you to challenge this statistic and apply. It's rare for anyone to meet every qualification. We look forward to hearing from you!