Web Master/ Web Publisher/ CMS Expert

Web Master/ Web Publisher/ CMS Expert - - - - - - - - - - - - MISSION : Creating master pages for editorial content, campaigns, promotions, and forms on Michelin websites in alignment with launch timelines.

Responsibilities

• Coordinating with country teams via email or Jira to gather localized translations and handling the deployment of pages according to the project scope.
• Creating and launching CRM promotions in alignment with scheduled go-live dates, ensuring all necessary validations and approvals are secured from relevant country stakeholders.
• Collaborating closely with CRM Product Owners to identify potential challenges or blockers and proactively working with them to drive timely fixes or resolutions.
• ACHIEVEMENTS Creating master pages for editorial content, campaigns, promotions, and forms on Michelin websites in alignment with launch timelines.
• Coordinating with country teams via email or Jira to gather localized translations and handling the deployment of pages according to the project scope.
• Creating and launching CRM promotions in alignment with scheduled go-live dates, ensuring all necessary validations and approvals are secured from relevant country stakeholders.
• Collaborating closely with CRM Product Owners to identify potential challenges or blockers and proactively working with them to drive timely fixes or resolutions.
• Manage product launches to ensure timely go-live in accordance with the planned start date, coordinating with the data/PIM team to identify and resolve any challenges prior to launch for a smooth market rollout.
• Work on the product content update within PIM to tag assets for Product launches.
• Prepare master KDL files for new or existing pages/content to initiate localization requests with country/website owners, ensuring timely translation delivery, supporting smooth content deployment across non-English markets.
• Ensure that the Group’s editorial guidelines and visual identity of the brand as well as the basic SEO best practices (metatags, Hn tags and on-page SEO techniques) and responsiveness are followed and optimized while authoring the web content.
• Detecting actively and proposing content improvement, webpage layout improvement and updates need or user experience optimizations whenever relevant to the business stakeholders.
• Provide a solution to the individual Jira tickets/requests/issues/bugs raised by countries or local markets via JIRA tracking tool.
• Respond to stakeholders’ queries, issues, comments, and suggestions following deadlines defined on individual tickets.
• Follow up on the individual issues resolution especially when creating Gitlab/CBE tickets for code evolution / bug fixing (making sure the tickets are refined, planned, and update sent to countries (through JIRA) when solved.
• Managing e-learning 360 platform and Apostrophe training environment accesses and follow up with new users before providing them access to requested regions/locales.
• Actively participate in daily scrum meetings to discuss the ongoing/upcoming topics and share visibility on the challenges/blockers while working on the authoring topics.
• Manage issues or authoring fixes raised by QA team and DCAD Team (i.e., development team) as efficiently as possible and assign those tickets to the webmaster team.
• Following up with countries or concerned teams for the validations and approval of the content to push the pages live and bring tickets to closure.